Developed advanced physical filing system to handle high-volume paperwork needs for growing department.Managed call flow, Promoted to Call Center Manager, Customer Assistance
Course with emphasis placed upon medical terminology, medical office procedures, health claims examination and processing, medical billing and insurance coding. Training also includes computer operation, software applications, word processing, spreadsheets and Windows operating system.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries .Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Oversaw scheduling for the day-to-day activities of transportation employees. Evaluated operational records and made scheduling adjustments to maximize efficiency.
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