clerk 2 quality controll deposit operations banking resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Applicant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Banking operations knowledge
  • Quality review processes
  • Quality improvements
  • Quality auditor
  • Quality standards adherence
  • Operations coordination
Work History
Clerk 2 - Quality Controll - Deposit Operations Banking, 05/2018 - Current
Business First Bank Leesville, LA,

Data entry and document review

  • Evaluated source documents to locate information needed for each data entry field
  • Added documents to file records and created new records to support filing needs
  • Organized, sorted and checked [Type] input data against original documents
  • Supported [Type] department with special projects resulting in [Result]
  • Reviewed and updated client correspondence files and [Type] database information to maintain accurate records
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Obtained scanned records and uploaded into database
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Scanned documents and saved in database to keep records of essential organizational information
  • Entered client information into databases quickly and with minimal errors
  • Ensured that all computer system information was accurate and up-to-date
  • Scanned files, eliminating outdated records
  • Received incoming calls and messages and addressed or triaged phone requests
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Investigated and resolved customer complaints to foster satisfaction
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Coordinated with [Type] team in developing project plans for prioritized initiatives
Teller II, 05/2015 - 03/2018
Amazon.Com, Inc. Cupertino, CA,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Processed quarterly vault and ATM audits with zero error rate
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Maintained balancing record with [Number]% rate of accuracy
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Collected member loan payments
  • Maintained teller drawer to perform bank transactions
Store Manager, 01/2010 - 11/2015
Rite Aid City, STATE,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Rotated merchandise and displays to feature new products and promotions
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
  • Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Planned budgets and authorized payments and merchandise returns
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances
  • Hired, trained and evaluated personnel in sales and marketing
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
Diploma: General Studies, Expected in 05/2007
Middlebury Senior Union High School - Middlebury, VT
Status -
Protective Services: Fire Science, Emergency Medical Services., Expected in 05/2007
Hannaford Career Center - Middlebury, Vermont
Status -

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Resume Overview

School Attended

  • Middlebury Senior Union High School
  • Hannaford Career Center

Job Titles Held:

  • Clerk 2 - Quality Controll - Deposit Operations Banking
  • Teller II
  • Store Manager


  • Diploma
  • Protective Services

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