- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Compassionate yet disciplined individual looking to apply skills and attributes in role of Counseling Intern. Flexible and poised promoting great interpersonal skills to build confidence.
- Administrative support
- Customer satisfaction
- Telephone etiquette
- Relationship building
- Scheduling
- Strategic planning
- Proficient in Word, Excel, PowerPoint, Office
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- Inbound and Outbound Calling
- Report preparation
- Complaint resolution
- Creative problem solving
- Account management
- Needs assessment
- Case management activities
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Clerk, 08/2018 to Current
Jones Lange Lasalle Inc. – Fairfield, CA,
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Completed regular cycle counts and inventory audits.
- Cross trained and provided backup at key times.
- Made food according to standard recipes, monitored and maintained required food temperatures for safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Organized and re-stocked various stations and prepared inventory / food for self-service items.
Operations Manager, Customer Experience, 10/2012 to 03/2017
Magna International Inc. – Boyne City, MI,
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Interacted well with all departments and customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created website and engaging content for Facebook and Instagram.
Customer Service Lead, 03/2007 to 04/2012
International Paper Company – Atglen, PA,
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Attended and worked trade shows.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Resolved concerns with products or services to help with retention and drive sales with research and development and marketing departments.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Office Manager, 05/2002 to 02/2007
Consumers Credit Union – Gurnee, IL,
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules. Attended and worked trade shows.
- Maintained CRM database with customer updates and report generation.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw all vendor and drop ship accounts, processed orders, and handled all communications
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Bachelor Of Arts: Human Development, Expected in 09/2022
Hope International University - Fullerton, CA
GPA:
- Continuing education in Addiction Studies / Counseling
Certification: Addiction Counseling, Expected in 12/2021
Christian Institute - San Jose, CA,
GPA:
- Relevant Coursework Completed: Overview of Addiction, Pharmacology and Physiology, Law and Ethics, Case Management, Individual, Family and Group Counseling, and Personal and Professional Growth.
Associate Of Applied Science: Medical Insurance Coding, Expected in 10/2014
University of Phoenix - Tempe, AZ
GPA:
- Substance Use Disorder Registered Counselor , CADTP
- Registered Alcohol Drug Technician, CCAPP - Pending
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