Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Compassionate yet disciplined individual looking to apply skills and attributes in role of Counseling Intern. Flexible and poised promoting great interpersonal skills to build confidence.

  • Administrative support
  • Customer satisfaction
  • Telephone etiquette
  • Relationship building
  • Scheduling
  • Strategic planning
  • Proficient in Word, Excel, PowerPoint, Office
  • Inbound and Outbound Calling
  • Report preparation
  • Complaint resolution
  • Creative problem solving
  • Account management
  • Needs assessment
  • Case management activities
Work History
Clerk, 08/2018 to Current
Jones Lange Lasalle Inc.Fairfield, CA,
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Checked for outdated and overripe grocery items and removed from inventory. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Completed regular cycle counts and inventory audits.
  • Cross trained and provided backup at key times.
  • Made food according to standard recipes, monitored and maintained required food temperatures for safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Organized and re-stocked various stations and prepared inventory / food for self-service items.
Operations Manager, Customer Experience, 10/2012 to 03/2017
Magna International Inc.Boyne City, MI,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Interacted well with all departments and customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created website and engaging content for Facebook and Instagram.
Customer Service Lead, 03/2007 to 04/2012
International Paper CompanyAtglen, PA,
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Attended and worked trade shows.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Resolved concerns with products or services to help with retention and drive sales with research and development and marketing departments.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Office Manager, 05/2002 to 02/2007
Consumers Credit UnionGurnee, IL,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Compared vendor prices and negotiated for optimal savings.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules. Attended and worked trade shows.
  • Maintained CRM database with customer updates and report generation.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw all vendor and drop ship accounts, processed orders, and handled all communications
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Bachelor Of Arts: Human Development, Expected in 09/2022
Hope International University - Fullerton, CA
  • Continuing education in Addiction Studies / Counseling
Certification: Addiction Counseling, Expected in 12/2021
Christian Institute - San Jose, CA,
  • Relevant Coursework Completed: Overview of Addiction, Pharmacology and Physiology, Law and Ethics, Case Management, Individual, Family and Group Counseling, and Personal and Professional Growth.
Associate Of Applied Science: Medical Insurance Coding, Expected in 10/2014
University of Phoenix - Tempe, AZ
  • Substance Use Disorder Registered Counselor , CADTP
  • Registered Alcohol Drug Technician, CCAPP - Pending

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School Attended

  • Hope International University
  • Christian Institute
  • University of Phoenix

Job Titles Held:

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  • Operations Manager, Customer Experience
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  • Office Manager


  • Bachelor Of Arts
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