Compassionate yet disciplined individual looking to apply skills and attributes in role of Counseling Intern. Flexible and poised promoting great interpersonal skills to build confidence.
Skills
Administrative support
Customer satisfaction
Telephone etiquette
Relationship building
Scheduling
Strategic planning
Proficient in Word, Excel, PowerPoint, Office
Inbound and Outbound Calling
Report preparation
Complaint resolution
Creative problem solving
Account management
Needs assessment
Case management activities
Work History
Clerk, 08/2018 to Current Jones Lange Lasalle Inc. – Fairfield, CA,
Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Checked for outdated and overripe grocery items and removed from inventory. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Pleasantly greeted customers and provided prompt and courteous service at all times.
Completed regular cycle counts and inventory audits.
Cross trained and provided backup at key times.
Made food according to standard recipes, monitored and maintained required food temperatures for safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Organized and re-stocked various stations and prepared inventory / food for self-service items.
Operations Manager, Customer Experience, 10/2012 to 03/2017 Magna International Inc. – Boyne City, MI,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget.
Identified and resolved unauthorized, unsafe or ineffective practices.
Interacted well with all departments and customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Created website and engaging content for Facebook and Instagram.
Customer Service Lead, 03/2007 to 04/2012 International Paper Company – Atglen, PA,
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Resolved customer service issues using company processes and policies and provided updates to customers.
Escalated issues to proper supervisors when standard processes were not effective.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Attended and worked trade shows.
Checked status of orders and back-ordered products to coordinate efficient shipments.
Resolved concerns with products or services to help with retention and drive sales with research and development and marketing departments.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Office Manager, 05/2002 to 02/2007 Consumers Credit Union – Gurnee, IL,
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Compared vendor prices and negotiated for optimal savings.
Sourced vendors for special project needs and negotiated contracts.
Maintained computer and physical filing systems.
Coordinated special projects and managed schedules. Attended and worked trade shows.
Maintained CRM database with customer updates and report generation.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Oversaw all vendor and drop ship accounts, processed orders, and handled all communications
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Bachelor Of Arts: Human Development, Expected in 09/2022 Hope International University - Fullerton, CA GPA:
Continuing education in Addiction Studies / Counseling
Certification: Addiction Counseling, Expected in 12/2021 Christian Institute - San Jose, CA, GPA:
Relevant Coursework Completed: Overview of Addiction, Pharmacology and Physiology, Law and Ethics, Case Management, Individual, Family and Group Counseling, and Personal and Professional Growth.
Associate Of Applied Science: Medical Insurance Coding, Expected in 10/2014 University of Phoenix - Tempe, AZ GPA:
Certifications
Substance Use Disorder Registered Counselor , CADTP
Registered Alcohol Drug Technician, CCAPP - Pending
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