, , 100 Montgomery St. 10th Floor
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Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
- Switchboard Operation
- Data Recording
- Data Entry and 10-Key
- Flexible and Adaptable
- Multitasking and Prioritization
- Self-Motivated
- Materials Organization
| - Data Gathering
- Team Collaboration
- Verbal and Written Communication
- Mail Sorting and Routing
- Outgoing Mail Preparation
- Equipment Troubleshooting
- Staff Training
|
01/2020 to 11/2021 Clerk Molina Healthcare Inc. – Los Angeles, CA,
- Received and routed business correspondence to correct departments and staff members.
- Strategically distributed administrative tasks amongst employee staff and provided guidance to promote performance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Trac system database.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed Timesheets
- Responsible for check requisitions.
- Maintained accounting files organized.
- Scanning providers invoices.
03/2018 to 12/2019 Site Supervisor Temco – Louisville, KY,
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Delivered reports to Trac Systems to detail project updates and likely completion dates, noting delays and causes.
- Maintained records and logs of work performed and materials and equipment used.
- Inspected cleanliness of common areas and offices.
- Coordinated internal office relocations.
- Binding machines, shrink-wrap machines, paper cutter, bindery equipment and drill machines.
- Managed repair request and placed purchase request
- Supported the reception desk.
- Sort mail by department, location or category.
- Keep records of incoming packages.
11/2014 to 03/2018 Patient Service Advocate 2 Jones Lange Lasalle Inc. – Gresham, OR,
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Reviewed daily care slips for doctors.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Educated patients on medicine and at-home healthcare tools.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Translated treatment and or instructions for Dentist.
- Used Nextgen to schedule appointments.
01/2013 to 11/2014 Mailroom Clerk Morgan Stanley – City, STATE,
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Distributed mail on foot to residences and businesses, delivering to approximately 30 customers per shift.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Managed on-site evaluations, internal audits and customer surveys.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Expected in 07/2013 Associate of Arts: Liberal Arts And General Studies
East Los Angeles Community College - Monterey Park, CA,
GPA:
Expected in 06/2010 : Medical Assisting
National Polytechnic College - Los Angeles, CA
GPA:
Expected in 07/2003 High School Diploma:
Theodore Roosevelt Senior High School - Los Angeles, CA
GPA:
Spanish:
Native or Bilingual
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