Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

  • Switchboard Operation
  • Data Recording
  • Data Entry and 10-Key
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Self-Motivated
  • Materials Organization
  • Data Gathering
  • Team Collaboration
  • Verbal and Written Communication
  • Mail Sorting and Routing
  • Outgoing Mail Preparation
  • Equipment Troubleshooting
  • Staff Training
Work History
01/2020 to 11/2021
Clerk Molina Healthcare Inc. Los Angeles, CA,
  • Received and routed business correspondence to correct departments and staff members.
  • Strategically distributed administrative tasks amongst employee staff and provided guidance to promote performance.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Trac system database.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed Timesheets
  • Responsible for check requisitions.
  • Maintained accounting files organized.
  • Scanning providers invoices.

03/2018 to 12/2019
Site Supervisor Temco Louisville, KY,
  • Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Delivered reports to Trac Systems to detail project updates and likely completion dates, noting delays and causes.
  • Maintained records and logs of work performed and materials and equipment used.
  • Inspected cleanliness of common areas and offices.
  • Coordinated internal office relocations.
  • Binding machines, shrink-wrap machines, paper cutter, bindery equipment and drill machines.
  • Managed repair request and placed purchase request
  • Supported the reception desk.
  • Sort mail by department, location or category.
  • Keep records of incoming packages.
11/2014 to 03/2018
Patient Service Advocate 2 Jones Lange Lasalle Inc. Gresham, OR,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Educated patients on medicine and at-home healthcare tools.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Translated treatment and or instructions for Dentist.
  • Used Nextgen to schedule appointments.
01/2013 to 11/2014
Mailroom Clerk Morgan Stanley City, STATE,
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Distributed mail on foot to residences and businesses, delivering to approximately 30 customers per shift.
  • Operated postage meters, mail sealers and labeling machines.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Expected in 07/2013
Associate of Arts: Liberal Arts And General Studies
East Los Angeles Community College - Monterey Park, CA,
Expected in 06/2010
: Medical Assisting
National Polytechnic College - Los Angeles, CA
Expected in 07/2003
High School Diploma:
Theodore Roosevelt Senior High School - Los Angeles, CA
Native or Bilingual

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School Attended

  • East Los Angeles Community College
  • National Polytechnic College
  • Theodore Roosevelt Senior High School

Job Titles Held:

  • Clerk
  • Site Supervisor
  • Patient Service Advocate 2
  • Mailroom Clerk


  • Associate of Arts
  • High School Diploma

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