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Clerk Resume Example

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CLERK
Professional Summary

To obtain a challenging position with my skills and abilities to be successfully apart of your team. Relied upon to achieve department goals with proven communication skills, management skills, organization skills and work ethics.

Skills
  • Bilingual( speak, read and write in Spanish)
  • Communication Skills
  • Team Player
  • Multi-tasker
  • Leadership
  • Trustworthy
  • Team Building
  • Stocking and Replenishing
  • File and Database Management
  • Sales expertise
  • Sorting and labeling
  • Strategic Planning
  • Bookkeeping
  • Cash Handling
  • Product and service sales
  • Quality Management
  • Point of Sale Knowledge
  • Management Skills
  • Computer Skills
  • Fast learner
  • Visual/ Inventory Skills
  • Interpersonal Skills
  • Strong Organization Skills
  • Mail processing
  • Spreadsheet Development
  • Telephone etiquette
  • Scheduling
  • MS Office
  • Customer satisfaction
  • Mail handling
  • Administrative support
  • Cash Management
  • Relationship building
  • Driver correspondence
Work History
Clerk, 07/2015 to Current
Kaiser Permanente – Walnut Creek , CA
  • Provided clerical support to TPMG employees and management by copying, faxing and filing documents.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Optimized system use by preparing training manual for team members covering proper clerical procedures.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Verified all load information.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
UFC GYM , 08/2013 to 02/2020
Store Manager – Concord , CA
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations and provided exceptional client/ employee support
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Maintained inventory of items that were placed in each guest room.
  • Maintained linen cart so that it was neat and organized.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Visual Merchandising
  • Employee Scheduling and goals
  • PO Audits
  • Kids Club Attendant
  • Front Desk Clerk
  • Cashier / Sales
Key Holder , 11/2011 to 07/2012
Cathy Jean Shoes – Concord, CA
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Assisted customers by answering questions and fulfilling requests.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated customers on promotions to enhance sales.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained team members in successful strategies to meet operational and sales targets.
Youth Leader, 01/2009 to 11/2011
STS Acedemy – Pittsburg , CA
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Provided counseling to students with spiritual and personal issues and maintained relationships with students.
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
  • Organized group activities and outings for youth and led weekly study meetings.
  • Homework
  • Educational Activities
  • Culinary Arts
  • Enrichment from grades 1-5th grade
Education
High School Diploma: 06/2010
Pittsburg High School - Pittsburg CA
EKG Certification : Medical , 10/2019
Contra Costa Medical Career College, Inc. - Antioch, CA
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Resume Overview

Companies Worked For:

  • Kaiser Permanente
  • Store Manager
  • Cathy Jean Shoes
  • STS Acedemy

School Attended

  • Pittsburg High School
  • Contra Costa Medical Career College, Inc.

Job Titles Held:

  • Clerk
  • UFC GYM
  • Key Holder
  • Youth Leader

Degrees

  • High School Diploma : 06/2010
    EKG Certification : Medical , 10/2019

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