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Cleaning Professional Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am a motivated worker focused on impressing my employer and getting the job done quickly, efficiently and to the best of my abilities. I consider myself to be a Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

Skills
  • Organization
  • Data management
  • Basic math
  • Microsoft Office
  • Leadership
  • Flexible & Adaptability
  • Computer proficiency
  • Self-motivated professional
  • Cultural awareness
  • Customer service
  • Training & Development
  • Log Updates
  • Supply inventory management
  • Ability to catch errors
  • Proofreading and editing
  • Excellent grammar
  • Strong reading talents
  • Detail-oriented
  • Responsible
Work History
03/2021 to Current
Cleaning Professional Coastal Financial Corporation Marysville, WA,
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
01/2020 to 02/2021
Customer Service Representative Vail Resorts Edwards, CO,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
01/2017 to 01/2020
Kitchen Staff Member Andretti Indoor Karting & Games San Antonio, TX,
  • Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and pancakes.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies.
  • Learned other teammates' work tasks to train as backup.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
01/2015 to 01/2018
Kitchen Manager Balance Pan-Asian Grille City, STATE,
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Hired, trained and managed kitchen staff, including developing employees, issuing disciplinary action and conducting performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Checked and tested foods to verify quality and temperature.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated and organized all restaurant inventory.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.
Education
Expected in 06/2014
High School Diploma:
Ohio Virtual Academy - Maumee,
GPA:

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79Average

Resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Ohio Virtual Academy
Job Titles Held:
  • Cleaning Professional
  • Customer Service Representative
  • Kitchen Staff Member
  • Kitchen Manager
Degrees
  • High School Diploma

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