Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Multi-talented Housekeeping Supervisor works with a diverse team. Known for building rapport and team collaboration. Fluent in [Language]. Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Dedicated [Job Title] supervises and inspects cleaning of guest units and common areas and oversees completion of necessary corrections. Maintains knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction. Talented [Job Title] with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable and on time. Hardworking [Job Title] with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Seasoned [Job Title] bringing expertise in budget administration, inventory controls, schedule management and [Number]+-year record of success in hospitality operations. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards. Focused [Job Title] with exemplary cleaning skills from career spanning [Number] years. Resourceful, punctual and can stand for long periods. Effectively cleans buildings by emptying trash, sweeping, disinfecting surfaces and equipment and sterilizing rooms. Dedicated Maintenance Supervisor bringing [Number] years of positive maintenance team leadership. Strong knowledge of preventive maintenance scheduling as well as unscheduled repairs to minimize downtime. Highly skilled in [Skill] and [Skill] with commitment to quality and efficiency. Resourceful [Job Title] offering broad knowledge base and diverse skill set illustrated through [Number] years of experience in maintenance roles. Known for leadership skills and management prowess. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
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- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Organized supplies for use based on expected customer needs.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Managed team of [Number] personnel in busy hotel with [Number] rooms.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed proper food handling methods and maintained correct temperature of food products.
- Organized food preparation stations and regularly replenished supplies.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Recorded customer orders by answering phone or taking information in person.
- Prepared breads, subs, salads and other menu items.
- Topped crust with sauce, meat, cheese and vegetables.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
- Greeted crew members, flight attendants and passengers.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Tagged checked baggage with appropriate destination with [Number]% accuracy rate.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Processed reservations and issued travel and hotel vouchers.
- Maintained team compliance with [Agency], [Agency] and [Agency] standards.
- Responded to support tickets within established timeframe to improve customer service.
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Resume Overview
School Attended
- Radial Technical Institute
- Professor Alberto Conte
- Harvard University
Job Titles Held:
- Cleaner Supervisor
- Line Cook
- Pizza Maker
- Airport Passenger Service Agent
Degrees
- Associate of Business Administration
- High School Diploma
- English ESL
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy