Clark County Public Defenders Office resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Office Management and Administration Professional with over 20 years of experience in the legal field optimizing productivity, efficiency and service quality across various environments.

  • Experiential learning
  • Positive Reinforcement
  • Staff Management
  • Workflow planning
  • Strategic Planning
  • Documentation and control
  • Policy and procedure modification
  • Verbal and written communication
  • Leadership
  • Payroll and budgeting
Work History
Legal Office Services Supervisor, 07/2014 to Current
Ricoh Americas CorporationMacon, GA,
  • Monitored and evaluated 20 plus personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Reorganized entire set up of staff and streamlined processes by creating standards, and step-by-step directives that have all been consolidated in a directive manual that is provided to all clerical staff to be used as a resource.
  • Extensive knowledge of SEIU behavior and performance steps. Taken disciplinary action against personnel when necessary, always adhering to supervisor/ manager training standards in place in County/SEIU contract.
  • N-depth understanding of Labor Relations. Maintained ongoing relationship between union representative and Human Resources analyst. Manage unionized employment situations when dealing with attorney issues in department.
Legal Office Specialist, 08/2009 to 07/2014
State Of WashingtonOlympia, WA,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Organized staffing of 20 plus employees, ensuring coverage for employee's requested day(s) off. While adhering to Clark County attendance policy.
  • Development of department directives and implementation of department's visions and goals for office staff.
  • Trained new staff in positions they were selected for and ensured they had a complete understanding of department's expectations.
  • Managed department's payroll daily.
  • Managed multiple projects simultaneously using organizational and analytical skills.
Legal Office Assistant, 2005 to 2009
Clark County Public DefenderCity, STATE,
  • Worked alongside 120 plus attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Public Service Specialist, 2000 to 2005
Clark County Public DefenderCity, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Scheduled in-office interviews within assigned time frame for all polygraphs. maintained polygraph logbook for accuracy.
: Business Administration And Management, Expected in 2020
Southern New Hampshire University - Hooksett, NH

    Completed 2018 Clark County Management Academy

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Legal Office Services Supervisor
  • Legal Office Specialist
  • Legal Office Assistant
  • Public Service Specialist


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