Motivated and results-driven I.T. and Data Analyst with the proven ability to communicate with both technical professionals and end users to identify business needs. Seeking Data Analytic opportunities in a consulting support role.
SAP Crystal Reports
SAP Web Intelligence
SAP Universe Design
Microsoft Office Suite
Web application development
HTML and CSS
02/2014 to Current
Clarity Report WriterSt. Luke's University Hospital and Health Network – Bethlehem, PA
ADT/Prelude Clarity Data Model Certified 2015 NVT.
Cadence Clarity Data Model Certified 2015 NVT.
HIM Clarity Data Model Certified 2015 NVT.
Build and Maintain Reporting Workbench Reports.
Develop and modified Radar Dashboard components.
Designed and maintained all internal and external file transfer automation processes.
02/2013 to 02/2014
Ancillary Application AnalystSt. Luke's University Hospital and Health Network – Bethlehem, PA
Supported Cardiology, Radiology and other Ancillary Applications.
Developed various automation and reporting tools using web and .net technologies.
12/2008 to 02/2013
Customer Support AnalystSt. Luke's University Hospital and Health Network – Bethlehem, PA
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Provided basic end-user troubleshooting, OS and application support.
Developed and maintained an asp.net/C# Web application.
10/1999 to 06/2011
Airport Sales AgentExpress Jet Airlines Inc. – Allentown, PA
Specialized Certificate: C# Programming New Horizons Computer Learning Centers - Bethlehem, PA
Specialized Diploma: Travel and Tourism The Wilma Boyd Travel School - Moon Township, PA