Hard-working, passionate office manager looking to apply my education and experience to a job in a customer service focused business. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Areas of excellence include Microsoft Office, customer service, and time management.
Strong interpersonal and communication skills
Claims file management processes
Superior customer service
Education and Training
Erie Community CollegeBusiness AdministrationWilliamsville, NY, United States
Coursework in business, accounting, and management
Promoted to Human
Resources after three months of employment.
a merit raise for strong attention to detail, exemplary customer service and
Successfully planned and executed numerous corporate meetings, lunches and
special events for groups of 50+
Developed and implemented company's first
employee manual outlining all proper business procedures and office
customers upon entrance and handled all cash and credit transactions.
customers over the phone regarding store operations, product, promotions and claims.
GEICO August 2017 Associate of the Month
Rated a 5 out of 5 for excellent customer service surveys in the last 4 months
Overall YTD number is 4.0 out of 5.0 per claims department grading/ guidelines
GEICOSeptember 2016 to CurrentClaims Service Representative Getzville, NY
Adjusted auto insurance claims for a high volume regional claims office
Applied policy coverage and claims processes to insurance claims, responded to customer inquiries, communicated with customers and provided excellent customer service
Scheduled inspections and claims appointments
Conducted and investigated claims, interpreted laws and regulations, rendered insurance decisions from onset to closing
Responded effectively to increased workloads, increasing knowledge and expertise as required while meeting targeted goals
Provided documentation of the damages, costs, and facts
Handled approximately 60-70 inbound and/or outbound calls daily
Addressed diaries, emails, and voicemails within company timeframe
Identified subrogation potential in an effort to maximize recovery
Cross-trained and provided back-up for team supervisor when needed
Total TanJune 2014 to September 2015Sales Associate Kenmore, NY
Recommended and sold merchandise to customers based on their needs and preferences
Achieved monthly personal and team sales goals
Focused on up-selling to boost sales while ensuring customer needs and the salon goals were met
Focused on customer's needs by educating them on products and packages, and asses which would best satisfy their budget and personal needs
Wisconsin BoxAugust 2013 to September 2016Human Resource/Office Manager Tonawanda, NY
staff vacancies and recruited, interviewed and selected applicants.
as a link between management and employees by handling questions, interpreting
and helping resolve work-related problems.
Ran the weekly payroll process
Processed all salary changes stemming from merit increases, promotions, bonuses, and pay adjustments
Organized monthly safety meetings
the receptionist area, including greeting visitors and responding to telephone
and in-person requests
Created and managed more than 50 confidential personnel records.
electronic file systems and maintained electronic and paper files.
reports and correspondence from dictation and handwritten notes.
files, developed spreadsheets, faxed reports and scanned documents.
with Medicare, Medicaid and private insurance providers to resolve billing
and maintained spreadsheets using advanced Excel functions and calculations to
develop reports and
McDonald'sOctober 2010 to September 2013Shift Supervisor Tonawanda, NY
menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and
effectively resolve food or service issues.
Created employee and management schedules
Communicated clearly and positively with co-workers
Resolved guest complaints promptly and professionally.
Carefully maintained sanitation, health and safety
standards in all work areas.