LiveCareer-Resume

claims representative resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I have had 10+ years of experience in working in a office setting which gives me a great advantage as far as being able to adapt to working in a highly professional work environment. I have learned to become the hard working team player that my previous employers have taught me to be by undergoing the pressures of my work performance being on display for, not only my employees, most importantly my customers. I take pride in my ability to always put my customers' best interests first because in doing so, I've been able to provide the best service for both my customers and employers.

Skills
  • Accident review
  • Coverage determination
  • Insurance terminology
  • Database management
  • Documentation skills
  • Electronic authorization processing
  • Insurance plan verification
  • Outstanding clerical abilities
  • Exceptional recordkeeping abilities
  • Skilled in Word Doc
  • Skilled in Estimating Programs
  • Credit card payment processing
  • Conflict mediation
  • Problem-solving abilities
  • High-energy attitude
  • Retail sales customer service
  • Adaptive team player
  • Quality control
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Office regulations knowledge
Education and Training
Polytechnic High School Long Beach, CA Expected in 06/2011 High School Diploma : - GPA :
Experience
Cna Financial - Claims Representative
Atlanta, GA, 07/2017 - 07/2021
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in 99% increase in repeat business.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete all assignments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
Sage Hospitality Resources, Llp - Front Desk Receptionist
Sonoma, CA, 09/2016 - 06/2017
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
Belfor - Estimating Assistant
Bakersfield, CA, 02/2012 - 01/2016
  • Consistently followed up with customers to determine satisfaction levels.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete all assignments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in 99% increase in repeat business.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Assisted customers with setting up rental cars for duration of repairs.
Languages
English :
Professional
Negotiated :
Tagalog :
Professional
Negotiated :
Spanish :
Limited
Negotiated :

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Resume Overview

School Attended

  • Polytechnic High School

Job Titles Held:

  • Claims Representative
  • Front Desk Receptionist
  • Estimating Assistant

Degrees

  • High School Diploma

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