Claims Coordinator resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

  • Experienced in Work Front, Microsoft Excel, MS Office, Microsoft Word, BSI ComplianceFactory, JD Edwards (JDE) EnterpriseOne, Harrington Group HQMS
  • Database Management, Data Analysis
  • Lesson planning - Creating Customized Learning Plans, Presentation Delivery, Developing Presentations and Reports.
  • Organization and Planning Skills: Time Management, Written/Communication, Attention to Detail, Documentation and Recordkeeping, Task Prioritization, Document Workflow
  • Computer Literacy - WPM 80
  • Leadership Skills: Motivational Leadership, Workload Delegation, Performing Evaluations, Corrective Actions, Overseeing Personnel, Team Member Motivation, Process Improvement Initiatives and Team Meetings
  • Collaborative Environments, Teamwork and Collaboration, Conflict resolution
  • Continuous Improvement Projects, Special Projects, Office Operations, Project Management
  • Completed multiple leadership courses in Udemy and LinkedIn.
  • Soft Skills: Dependable and Responsible, Decision-Making, Active Listening
  • International Regulations, Regulatory Compliance, Marketing Claims, Legal Documentation
  • Company Product Information knowledge
  • Knowledge in SKU/Item Number and Bill Of Material creation
Jordan High School Sandy, UT Expected in 06/2007 HS. Diploma : - GPA :
Work History
Avalon Bay - Claims Coordinator
Huntington Beach, CA, 04/2022 - Current
  • Mitigated desired market claims through strategic management of claims.
  • Organized and participated in claim review meetings and new business presentations.
  • Prepared claims deliverable document, 'Claims Document Form' for litigation or discrepancy, legal would use CDF.
  • Improved international markets and department operations by automating market correspondence, record tracking and data communications.
  • Implemented effective collaboration with local market's Marketing and Regulatory departments to minimize regulatory risks and liability across company.
  • Kept high average of performance evaluations over hire date timeframe.
Young Living Essential Oils - Senior Category Analyst Lead
City, STATE, 04/2021 - 04/2022
  • Monitored team of 4 employees day-to-day work
  • Held individual 1:1s to provide feedback and accomplishments
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Directed team meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • SKU creation in JDE & BSI, BOM creation in JDE & BSI, Label Reviews, P, D, & R SKU creation, completed requests received for existing SKU changes via CCR or Item Change Request Forms, completed requests via Exception forms, submitted pricing in BSI.
  • Provided strategic guidance by delivering data-driven, actionable category-level insights.
  • Coordinated with international market, in network departments and stakeholders to execute our processes.
  • Collaborated with product development team to effectively modernize and update product setup.
  • Tracked key metrics and developed spreadsheets and data models.
  • Trained entry-level and category data analysts on company protocols, best practices and product setup procedures.
  • Demonstrated and applied product knowledge of company SKUs.
  • Used analytical models and mathematical analysis to create and maintain key performance metrics.
  • Collected, arranged and input information into database system.
  • Supported Project Managers, Product Buyers, Cost Accounting and associated team members to maintain product setup functionality.
  • Met SLAs internal department standards by conducting scheduled procedural and tool audits.
  • Helped build and review master service agreements for work eligibility.
  • Developed and optimized lesson planning and held training sessions to educate internal cross functional departments on best practices to optimize Product Setup.
  • Assisted in implementation of ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained internal product knowledge database.
  • Managed multiple product setup projects effectively in demanding environment with tight deadlines.
  • Continually expanded knowledge of each company product lines.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Young Living Essential Oils - Product Structure Coordinator, Team Lead
City, STATE, 02/2020 - 04/2021
  • Manage workload and led team of 5
  • Assisted with creation of training manual, created Product Structure SOP’s,
  • Helped with interviewing, and hiring
  • Held employee 1:1’s
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on department procedures and work requirements.
  • Implemented no attendance policy
  • Created incentive program for team in order to boost morale.
  • Assisted with creating coordinator role
  • Created Intake Form that is currently used and has since evolved
  • Assisted in creating current KPI’s, designing structured work guidelines and responsibilities
  • Created training manual
  • Participated in cross-functional team-building activities.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Initiated paperwork for SKU and product data entry setup.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Jordan High School

Job Titles Held:

  • Claims Coordinator
  • Senior Category Analyst Lead
  • Product Structure Coordinator, Team Lead


  • HS. Diploma

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