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claims administration senior coordinator resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • SUMMARY OF QUALIFICATION:
  • Fast learner, able to adapt to new situations, meet deadlines, prioritize, and work well under pressure.
  • Excellent interpersonal skills; strong focus on teamwork; flexible, motivated and dependable.
  • Interact and work effectively with management, team members and customers.
  • Strong analytical, problem solving, customer service, team building, and administrative skills.
  • Strong verbal and written communications skills.

Smart and resourceful Project Coordinator offering over 10 years of customer service experience. Successful working with customers to manage expectations and cultivate productive relationships. Hardworking, resourceful and dedicated to team successes.

Skills
  • Customer service
  • Strong interpersonal and communication skills
  • Time management skills
  • Operating Systems: Windows XP, Windows Vista
  • Application: Microsoft Word, Access, Excel, PowerPoint, Outlook
  • High learning agility
  • Problem resolution/ Analytical skills
  • Ability to prioritize work/Project organization
Education and Training
William Rainey Harper College Palatine, IL, Expected in 08/2018 Associate of Applied Science : Business Administration and General Insurance - GPA :
  • 3.86 GPA
  • Phi Theta Kappa Honor Society Member
Indiana State University Terre Haute, iN, Expected in 12/2021 Bachelor of Science : Insurance And Risk Management - GPA : Sowemimo
  • 3.90 current cumulative GPA
  • Gama Iota Sigma Member
Certifications

Associate in general Insurance (AINS)

Experience
Zurich Na - Claims Administration Senior Coordinator
Nashville, TN, 08/2018 - Current
  • Manage work streams for both routine and special projects simultaneously
  • Responds to external customer's requests quickly, accurately and in a professional manner
  • Prioritize and offer first level problem resolution to customers and escalates inquiries appropriately
  • Provide support to the Third Party Administration (TPA) team
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Work independently as well as part of a cohesive team to fulfill customer and business partner's work poster requests (PPO Panels) and MCA enrollment.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks and manage/work from various shared mailboxes.
Wells Fargo - Relationship Manager
Raleigh, NC, 09/2017 - 07/2018
  • Perform exceptional customer service face to face, over the phone and via email on a daily basis.
  • Extensive customer service and sales skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong organizations skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
  • Managing a book of business for over 500 clients by connecting with them in order to identify their unique life priorities.
  • Deepening clients Relationship with the bank by providing exceptional customer service.
  • Helping clients to accomplish any financial goals that they may have like managing debt, buying a house, saving for retirement or college and planning for unexpected life events.
  • Building solid relationships with teammates, business partners and specialist by fostering teamwork, partnership and collaboration.
  • Demonstrates ability to influence and collaborate with other teammates to achieve shared goals.
  • Display passion, commitment and drive to deliver an experience that delights our customers.
National Bank Of Arkansas - Relationship Banker
Yukon, OK, 04/2012 - 09/2017
  • Great and interact with customers daily.
  • Strong interpersonal skills, including the ability to easily engage customers in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service.
  • Customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong critical thinking and problem-solving skills to meet customers’ needs.
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
  • Build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
  • Review and Authenticate government issue identifications and documents for account opening.
  • Review and analyze required documents for commercial Loan, Mortgage and Auto loan.
  • Treat each customer equally and fairly.
  • Follow company policies and guidelines.
  • Assisted with the training of newly hired tellers ensuring that they received a comprehensive education as well as proper banking policies and procedures.
Bank Of America - Sale & Service Specialist
City, STATE, 05/2008 - 04/2012
  • Responsible for providing basic sales and service to customers as well as handling service requests and problem resolution.
  • Execute sales and service plays and processes.
  • Establish, retain, and deepen relationships with banking center customers to achieve performance goals.
  • Provide quality customer service experience to clients and demonstrate Bank of America core values.
  • Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk framework.
  • Understand and live the values that support the company’s culture.
  • Treat all customers equally and fairly.
  • Adhere to policies and procedures.
  • Stay informed of key priorities and business updates.

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Resume Overview

School Attended

  • William Rainey Harper College
  • Indiana State University

Job Titles Held:

  • Claims Administration Senior Coordinator
  • Relationship Manager
  • Relationship Banker
  • Sale & Service Specialist

Degrees

  • Associate of Applied Science
  • Bachelor of Science

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