Brought a customer's outstanding balance from $17,000 to under $3,000 in three months while maintaining a working professional relationship through patience and excellent customer service
Received more than 5 customer excellent customer service survey's a week from satisfied customers
Simplified audit procedures which increased productivity by 50%
Understanding of budgetary procedures and regulations
Ability to display tact and poise with professional and administrative personnel in all areas
Collaborates with others in order to plan and coordinate actions that prevent, correct, or resolve delays
Advanced knowledge of data management and information management systems: Microsoft Office, to include: Word, Excel, PowerPoint, Outlook, Publisher, OneNote, and Access.
Strong ability to prioritize, organizes, and review information in order to determine their proper application.
Ability to build and maintain strong customer client relationships.
Drafted White House report that was read daily by President George W. Bush
Held Top Secret Security Clearance while in the United States Army
Processed rehires, transfers, terminations, garnishments and withholdings. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Managed payroll and time and attendance systems. Determined proper handling of financial transactions and approved transactions within designated limits. Monitored vacation accrual. Processed terminations. Applies pay and leave laws, rules, and regulations regarding entitlements to overtime, differentials, hazardous duty, holiday and special pay rates. Conducts semi-annual audits. Prepared and maintained support documentation.
Registered, processed, and maintained accurate records for military personnel, federal contractors, DoD civilians, and their dependents in the Defense Enrollment EligibilityReporting System (DEERS) and the Real Time Automated Identification System (RAPIDS). Maintained workstation by performing routine maintenance on RAPIDS workstations.Accounting for, verifying, and issuing military identification in accordance with all Department of Defense (DoD) and uniformed service components policies, directives, and regulations.Served as a point of contact for military dependents, service members, and DoD employees.
Reduced time and costs and increased efficiency by introducing new accounting procedures. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers.Many times, these deposits were in excess of $75,000.Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Processed an average of 500 invoices per month. Verified details of transactions, including funds received and total account balances.
Managed payroll and time and attendance systems. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Received and screened a high volume of internal and external communications, including email and mail. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.Check reports, records, ledgers, and other documents against invoices, receipts, payroll slips, and other source documents. Verified appropriate client charges with source documents, e.g. receipts, for travel and supply purchases. This helped validate the general ledger to their related subsidiary records.Provided accurate and timely data entry for the partners during tax season. I also performed simple audits to ensure accuracy for financial documents and then prepared summaries for the Certified Public Accountant (CPA) review.Lacerte Tax Prep Software – Input client tax information including investments, business expenses, charitable contributions, and dependent information, checked for accuracy, and e-Filed Federal as well as multiple state tax returns.
Presented on agenda items at 2 meetings per day. Drafted 2 reports per day to update the watch officer on time-sensitive information. Drafted daily White House report on sensitive information. Interpret and apply contracting rules, regulations, laws, and policies. Perform research, reviewing specifications and statements of work, and approving acquisitions milestones plans.Ability to interpret and apply Federal procurement regulations, policies, and procedures to complex and often obscure contracting situation. Able to target and identify operational patterns, analyze communication information, all while providing time-sensitive information to the Officer in Charge (OIC).
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