Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Over 10 years of experience providing top-notch administrative and managerial support services.

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, schedule meetings, process travel arrangements, compose documents.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality and professionalism; known for tact and diplomacy in handling sensitive issues.

Computers: Considered a "power user" of Microsoft Office; quickly learns and master new technology.

Core Qualifications

Microsoft Programs: Word, Excel, PowerPoint, Outlook

Accounting & CRM: SAP, PeopleSoft, Kronos, Lawson, Remedy, ADS-DCPS-Imaging software.

Integrated Sales Inventory and Marketing

Operating Systems: Windows (all versions)

  • Communication - Management - Planning - Organizational Ability - Time Management - Technical Oversight - Problem Solving
Civilian Pay Technician, 11/2014 to 03/2015
Veterans Health AdministrationGreenville, NC,
  • Ensure customer satisfaction through excellent service delivery.
  • Payout of allotments, special pays and lines of accounting.
  • Produced and post cycle calculations.
  • Accurately capture customer's requirements assist in developing solutions to meet those requirements.
  • Schedule and coordinate internal and external accounting pay practices through existing data systems other methods of internal communication.
  • Provided adequate documentation for voucher record identification of financial data system and finance department in billing process.
  • Remain knowledgeable as well as up-to-date on all require courses and, pricing restrictions.
  • Identify customer requests and needs, supply equipment and materials per stock items available.
  • Effectively communicate with various departments on a daily basis.
  • Assist in representing company in a sales marketing through assigned and approved venues.
  • Perform all functions in a highly regulated environment in compliance with all levels of government regulations internal company policies.
  • Finance operations value in several different pay systems, ADS, Remedy, Imaging, DCPS and Civpay.
  • Maintain customer service degrees at all times and other duties as assigned.
Coordinator, 09/2008 to 01/2013
Flowserve CorporationBroomall, PA,
  • Provide administrative support to directors, executives, managers and staff employees as well and office and administrative management services.
  • Answer telephones, promptly and courteously assist clients and employees throughout the organization.
  • Maintain calendars, coordinating appointments, draft documents, meetings, schedules, events coordinator, compile reports, travel and budgeting calculation and restraints.
  • Office Management: Managed a consortium of programs, projects and joint degree programs Revamped record-keeping system, created a user-friendly and systematic information management system paper reduction in paper waste through documents and active recycling participation.
  • Administer day to day activities, ongoing research projects, publications, seminars, conferences events.
  • Responsible for IT requests and staff updates and other special projects.
  • Travel Logistics Management: Coordinated a busy travel events calendar that includes multiple international symposiums, annual conferences, responsible for speaker travel, itineraries - speaking seminars as well several annual conferences and meetings. Successfully executed program schedules and agendas.
  • Administrative Relationship Management: Responsible for effectively coordinating marketing initiatives for departmental purposes and programs initiatives and revenues tracking.
  • Generated budget reports, assisted upper management with decision making processes regarding budget needs analysis.
  • Timekeeping - processed submission and timecard adjustments.
  • Worked with interdepartmental employees regarding employee pay and benefits - employee program liaison.
  • Created proposals and PowerPoint short presentations.
  • Reconciling vendor purchases, invoiced billing accounts payable, Research: Research and resolve procurement issues.
  • Travel/reimbursement, payroll accounting - adjustments, invoicing, reimbursements accounts.
  • Accounting: Processed all departmental accounts receivable and accounts payable. Reconciling vendor purchases, invoiced billing.
  • Ordered and tracked supplies and equipment - procurement.
  • Responsible for maintaining policies and regulations.
Human Resource Generalist, 03/2007 to 03/2008
Adara Home Health, ,
  • Accounting: Processed all departmental accounts receivable and accounts payable.
  • Reconciling vendor purchases, invoiced billing.
  • Ordered and tracked supplies and equipment - maintained policies and regulations regarding purchase orders and agreements.
  • Supported VP and managers.Resolved administrative problems by analyzing information; identifying and communication solutions.
  • Recruited staff employees, mmaintained system suggestion by directing and controlling administrative technical aspects in accordance with management.
  • Process and review employment applications to evaluate qualifications or eligibility of applicants.
  • Interview job applicants, verify information, screen and evaluate skills.
  • Hire employees and process new hire paperwork.
  • Explained company personnel policies, benefits, and procedures to employees.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Examined employee files to answer inquiries and provide information for personnel actions.
  • Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
  • Processed, verified, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, employee leaves and unemployment appeals documentation.
  • Process and responded to unemployment appeals.
  • Conducted exit interviews and employee terminations.
Departmental Assistant, to
Indiana University Health - Formerly Clarian HealthCity, STATE,
  • managers and 105 staff employees.
  • Assisted patients, visitors - created log tracking for patients and visitors.
  • Maintained rapport with customers, managers, and employees by arranging and continued contact researching and developing new services and methods setting priorities and resolving problem situations.
  • Maintained departmental, events and meeting calendar.
  • Responsible for patient billing - entered daily - 35,000-75,000 - 20 million plus annually Performed daily, weekly, monthly patient account audits.
  • Reconciling vendor purchases, invoiced billing accounts payable.
  • Performed internal patient billing, served as liaison for external billing invoicing department.
  • Processed employee time and payroll - records, adjustments, travel and other reimbursable payments.
  • Responsible for employee compliance documentation, system tracking and paper files.
  • Maintain supplies- inventory and the purchasing.
  • Prepare written output/reports on billable transactions, invoicing - tracked records.
  • Plan, coordinate, organize various internal and externals meetings, conferences, seminars.
  • Functioned as the receiver of official, confidential documents and important mail addressed to the department employees.
  • Additional duties as assigned.
Associate of Science: Business Administration Management, Expected in 2014
Indiana Institute of Technology - Fort Wayne, IN
Bachelor Degree: Business Administration/Management, Expected in 2016
Indiana Institute of Technology - Fort, IN

Currently seeking Bachelors - Business Administration/Management (2014 Academic Honors) Concentration - Business Management, software applications, accounting, purchasing, business communications and business law.

Professional Affiliations

Served as United Way Ambassor and AFGE member and volunteer.


Accounting, benefits, billing, budgeting, business communications, business law, business Management, conferences, contracts, customer satisfaction, logistics, marketing, proposals, recruitment, and research.

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Resume Overview

School Attended

  • Indiana Institute of Technology
  • Indiana Institute of Technology

Job Titles Held:

  • Civilian Pay Technician
  • Coordinator
  • Human Resource Generalist
  • Departmental Assistant


  • Associate of Science
  • Bachelor Degree

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