civilian pay technician resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Detail-oriented business professional who keeps entries up-to-date daily. Dedicated to providing current state-of-accounts reports to inform cash flow management decisions.
  • Microsoft Office Proficient 
  • Strong communication skills
  • Weekly/Monthly Reports
  • Proficient in Spanish
  • Energetic work attitude
  • Complex problem solving
  • Effective time management
  • Strong organizational skills
  • Flexible team player
  • Advanced computer proficiency (PC and Mac)
Professional Affiliations
A highly skilled and versatile office professional whose abilities at multitasking, accuracy, and timeliness help to sustain a track record of proven results. Meticulous with numbers and tenacious in achieving goals on or ahead of schedule, utilizing a full range of people and organizational skills to maximize productivity. Provide a friendly and engaging personality that fosters collaborative works with all echelons of management, customers and peers. An avid learner, who enjoys developmental opportunities, challenges of special projects, and assignments. Able to work under pressure, great communication skills and well organized.
Expected in Current | Accounting Indiana Tech, Indianapolis, IN GPA:
Continuing education courses focusing on the Major Changes in Accounting Standards
Expected in | General Studies Ivy Tech Community College, Indianapolis, IN GPA:
Coursework in General Studies
09/2016 to Current Civilian Pay Technician Veterans Health Administration | Northampton, MA,
Responsible for the theater support of civilian personnel to ensure employees are paid correctly by researching a variety of complex cases and payroll issues. Conduct complex pay audits to ensure foreign allowances are paid correctly.
  • Review, research, and audit complicated civilian pay accounts.
  • Research of laws, regulations, directives, and pay to verify amount and propriety of debt when necessary.
  • Perform extensive pay audits.
  • Identify recurring system problems encountered in payroll processing, and process solutions. 
02/2011 to 09/2016 Customer Service Rep Lincoln Tech | Albuquerque, NM,

Overseen staff in counting, weighing, and identifying shipped product; Reconciled materials against invoices, bills of lading, and customer orders. Developed new ways to forecast client product needs and used that information to create purchasing forecasts.

  • Assisted purchasing and logistics in creating a delivery schedule that would ship out product by FIFO standards.
  • Coordinated with warehouse functional areas, including shipping, receiving, and returns to ensure on time and accurate receipt and delivery of product.
  • Organized and filed MSDS certifications for yearly audits.
  • Provided customer service to multiple companies. (Carrier, Heartland Sweeteners, Spacekraft, and Firestone)
2009 to 02/2011 Solutions Specialist Beyondtrust | Houston, TX,

Analyzed monthly sale reports in order to calculate sales commissions, and sale trends to better serve customers. Reviewed customer's accounts to ensure billing accuracy and advised on efficient financial strategies towards the customer's billing.

  • Exceeded pre-established sales targets.
  • Utilized MS Excel to input daily sales into goal sheets and finalize and print a variety of correspondence, forms, and reports.
  • Attended meetings to furnish information over the companies new products, statistics, sales, and sales strategies.
  • Reviewed, counted, and balanced the inventory sheets.
07/2008 to 11/2008 Non-Con Handler Accel Entertainment, Inc. | Collinsville, IL,

Accomplished basic training through Fed-Ex. Operated tug carts to specific areas. Maintained dress code and used safety precautions. Provided customer service by relayed messages to appropriate manager.

  • Communicated clearly, courteously and effectively with customers to establish good working relationship and to assess and meet customer needs.
  • Responds to each customer request with the most accurate and complete information available.
  • Regularly promotes teamwork and acts professionally with supervisors, team leaders and co-workers.
03/2006 to 09/2006 Sales Representative Accel Entertainment, Inc. | East Moline, IL,

Assigned as third key with management responsibilities. Performs a variety of clerical and administrative duties. Prepare promotional correspondence and parcels by inserting envelopes. Responsible for handling daily paperwork. Assist in the conduct of property inventories and reconciliation of property accounts.

  • Collected, compiled and recorded/entered data required for management preparation of budgetary reports.
  • Established and maintained office files and verifies computations and returns errors transactions with complete recommendations for corrective action.
  • Audit daily deposits and worked with cash register.
  • Maintained dress code and matched goals that were made.
05/2004 to 09/2005 Sales Representative T-Mobile | City, STATE,

Accomplished basic training through T-Mobile Develop better communication skills. Trained other Sales Reps at other locations. Received, verified and registered goods. Operated Microsoft Programming to make daily Schedule, spreadsheets, and letters to customers.

  • Worked in customer services to resolve problems and complaints.
  • Issued refunds credits or changes per customer request.
  • When needed translated for customer's inquires to assist in communications with management.
  • Regularly promoted teamwork and act professionally with supervisors, team leaders and co-workers.

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Resume Overview

School Attended

  • Indiana Tech
  • Ivy Tech Community College

Job Titles Held:

  • Civilian Pay Technician
  • Customer Service Rep
  • Solutions Specialist
  • Non-Con Handler
  • Sales Representative
  • Sales Representative


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