civilian pay technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Dynamic and highly qualified with extensive knowledge of payroll principles , laws and policies.
Highlights
PC and Operating Systems
Microsoft Excel, Word and Outlook
Accomplishments
Desired locations:
United States - OH - Akron
United States - OH - Cleveland
Work Experience:
DFAS Cleveland
1240 E 9th st
Cleveland, OH 44199 United States
06/2007 - Present
Hours per week: 40
Series: 0545 Pay Plan: GS Grade: 7
CIVILIAN PAY TECHNICIAN (This is a federal job)
Duties, Accomplishments and Related Skills:
Assist between 30 to 50 Customer Service Reps, timekeepers and Human Resource Offices calling with various inquiries on all aspects of pay, benefits, and entitlements for employees with a variety of different benefits and entitlements, and actions to resolve problems requiring different procedures and regulations based on the category and types of appointments, pay plans, and schedules. Serves on the customer service desk as a point of contact for problems, operations, and modifications on pay accounts. Review documents, reports and codes the appropriate data for input from an Human resources system that interfaces into the Defense Civilian Pay System to ensure properly updates to the employee's master record. These actions are from documents that will affect changes to an employees direct deposit,CFC deductions, military service deposits, federal, state, or municipal taxes, COLA, union dues, service computation date for leave, FEHB, FEGLI etc. Determine the proper application of guidelines for a variety of work schedules, work types, pay plans which vary in premium and locality pay. Make changes to an employees leave balances, and pay code adjustments resulting from time and attendance errors and reports, delayed processing of personnel actions, changes in effective dates, traumatic injury compensation, donated leave etc. Use all pay tables and matrices, and an up-to-date knowledge of applicable laws, regulations, polices,and procedures and applies this knowledge to research and resolve payroll and personnel related issues or concer
Experience
06/2007 to Current
CIVILIAN PAY TECHNICIANDepartment Of Veterans Affairs – Roseburg, OR,
Hours per week: 40.
Series: 0545 Pay Plan: GS Grade: 7 Assist between 30 to 50 Customer Service Reps, timekeepers and Human Resource Offices calling with various inquiries on all aspects of pay, benefits, and entitlements for employees with a variety of different benefits and entitlements, and actions to resolve problems requiring different procedures and regulations based on the category and types of appointments, pay plans, and schedules.
Serves on the customer service desk as a point of contact for problems, operations, and modifications on pay accounts.
Review documents, reports and codes the appropriate data for input from an Human resources system that interfaces into the Defense Civilian Pay System to ensure properly updates to the employee's master record.
These actions are from documents that will affect changes to an employees direct deposit,CFC deductions, military service deposits, federal, state, or municipal taxes, COLA, union dues, service computation date for leave, FEHB, FEGLI etc.
Determine the proper application of guidelines for a variety of work schedules, work types, pay plans which vary in premium and locality pay.
Make changes to an employees leave balances, and pay code adjustments resulting from time and attendance errors and reports, delayed processing of personnel actions, changes in effective dates, traumatic injury compensation, donated leave etc.
Use all pay tables and matrices, and an up-to-date knowledge of applicable laws, regulations, polices,and procedures and applies this knowledge to research and resolve payroll and personnel related issues or concerns, and to effectively assist employees, time keepers, CSR's, and supervisors.
Process employee mailing address requests, advanced and restored leave documents, military, court/jury duty leave and related orders/subpoenas and required certifications) Calculate and processes frequent retroactive adjustments and traces errors which involves corrections of pay covering long periods of time, multiple actions, and crossing periods in legislative changes and resulting regulations.
Examines and verifies a wide variety of pay action documents including time and attendance records, overtime, pay differentials, levies, garnishments, accessions, separations, pay grade changes, etc.
Researches and responds to recurring or one-time inquiries verbally or in writing from CSR's, HRO's, etc, concerning payroll issues and matters.
Verifies input of data into the DCPS automates system, researches rejected entries to resolve unusual and difficult pay situations.
Recognize civilian pay indebtness , through comparison of source document and DCPS output reports.
Research and analyzes master employee records and all related substantiating documentation.
10/2006 to 06/2013
Energy ManagerCb Richard Ellis – New Castle, DE,
Hours per week: 20 Assist customers with energy savings related to their electric bill.
I reinforced the Electrical Partnership Program which educates low income families on ways to save on their bill by following energy tips provide by the state of Ohio guidelines.
My goal is to see a 30-40 percent savings 6-12 months after their initial visit which includes a full assessment of their entire household items that uses electricity.
These customers may qualify for replacement of their refrigerator, freezer and lighting with new energy star appliances and energy savings lighting.
11/1999 to 03/2007
CALL CENTER SALES REPRESENTATIVESpectrum – Saint Ann, MO, United States
Hours per week: 40 I was employed as a customer service representative of At&t small business and residential office.
On a daily basis I was responsible to engage in a Sales and Service inbound call center where I provided outstanding customer service and was responsible for meeting sales goals.
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offered alternative solutions where appropriate with the objective of retaining customer's business.
Handled business transactions in connection with activation of new customer accounts on a computer terminal.
Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar.
Made financial decisions to protect/collect revenues and adjusts customer accounts.
Also I was required to achieve a sales quota which was attained on a monthly basis and remained in the 90 percentile on regular basis.
Kept a broad working knowledge of AT&T practices and operations and demonstrated continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
I also volunteered to assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
Always assisted in training new employees when needed.
Performed all other duties as assigned by management on a needed basis.
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
I was also required to work in one or multiple queues/skill sets over various customer contact channels and was tasked to be responsible for improving customer retention through programs and service provided to the customer.
Utilized mechanized systems to initiate and complete service orders and handle customer requests and continually maintained working knowledge of all company products, services and promotions to make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Retained knowledge of operational systems to process purchases of AT&T products and services; i.e.
collections, payments for Wireless bills and accessories.
05/1994 to 11/1999
Adjudicator/Military Pay TechnicianDFAS Cleveland – City, STATE,
Salary: 28,000.00 USD Per Year.
Hours per week: 40 Responsible for the establishment of new Retired Military Pay Accounts using information from several sources and/or agencies worldwide.
Verify, process and track data through the Local Area Network (LAN) to provide a smooth transition for new Military Retirees.
Using my customer service skills to resolve problems between retirees and other agencies.
Communicate orally and in writing with retirees and Retirement Services Offices (RSO's) in regards to past and present legislation, procedures and policies affecting new accounts.
Research and establish manual off-line accounts when received.
Issue manual and on-line credits/debits to individual accounts as needed.
Use Microsoft Word and Excel to process, maintain and correspond with account members and to create interoffice reports.
Responsible for determining and processing standard pay and entitlements due to retired service members.
Performs such actions as: verify eligibility for standard types of pay; determines taxability of pay; reviews applications to determine cost of Survivor Benefit Plan coverage; or establish gross retired pay for mentally incompetent retirees.
Makes standard adjustments to retired pay accounts and processes actions to adjust the account.
Identifies and corrects double payment to a retiree's account; makes changes to basic retired pay due to recall to active duty or inactive duty training; or closes out pay accounts of deceased retirees.
Actions processed establish or update a pay account or correct recent pay problems in an account.
Education
Expected in 6 1997 to to
: ACCOUNTING Some College - , GPA: GPA: 2.8 GPA: 2.8 Credits Earned: 9 ACCOUNTING
Expected in 6 1987 to to
: ACCOUNTING SHAW HIGH SCHOOL - EAST CLEVELAND, GPA: GPA: 2.8 GPA: 2.8 Credits Earned: 18 ACCOUNTING
Expected in to to
: CUYAHOGA COMMUNITY COLLEGE - CLEVELAND, GPA:
Expected in to to
Bachelor's Degree: Accounting Grantham University - kansas city, MO GPA: GPA: 3 GPA: 3 Accounting
Affiliations
Certifications
Completed the Payroll Certification Program and attained the FPC payroll certification September 13, 2013.
Interests
United States - OH - Akron
United States - OH - Cleveland
Skills
basic, benefits, billing, Call Center, client, Customer Service, customer service skills, documentation, English, features, financial, Human Resource, Human resources, Local Area Network, LAN, lighting, Excel, office, Microsoft Word, Payroll, personnel, policies, processes, Publications, Read, Research, Sales, scheduling, tables, taxes, typing, upgrades, Written
Additional Information
Availability: Job Type: Permanent Work Schedule: Full-Time Desired locations: United States - OH - Akron United States - OH - Cleveland
(*) Indicates professional reference
Additional Information:
Time Off Award for outstanding contributions of the Defense Finance and Accounting Service. During the period 8/7/07 to 8/7/07, i exceptionally supported the mission of Civilian Pay Operations and was chosen as the "voice of CIV Pay Cleveland",
which help in the standup of the customer service desk for Phase II processing of Civilian Pay.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.