civil rights administrator ii resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Office administration
  • Recordkeeping
  • Critical thinking
  • File and records management
  • Data management
  • Customer Service
  • Cultural awareness
  • Conflict resolution
  • Multitasking abilities
  • Training & Development
Work History
Fedex Cross Border Edison, NJ,
  • Provide technical expertise, knowledge, support and assistance in adherence to employment related rules/regulations, policies, procedures, laws, and in agency practices.
  • Investigate formal discrimination grievances which come under Title VII, Americans with Disabilities Act, Pregnancy Discrimination Act, Equal Pay Act of 1963, Genetic Information Nondiscrimination Act of 2008, and Age Discrimination in Employment Act
  • Entered and maintained departmental records in company database.
  • Drove workflow improvements by streamlining processes.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Collected, validated and distributed information to employees.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
RURAL CARRIER ASSOCIATE, 02/2017 - 01/2020
Purdue University Terre Haute, IN,
  • Received, sorted and delivered mail and parcels accurately to 500 customers.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Sorted mail according to order of address appearance for easy access in field.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
State Of Delaware Port Penn, DE,
  • Coordinated graduate recruiting activities, and welcome week schedule.
  • Collaborated with International Student Services to create visa information for international students.
  • Updated student files.
  • Helped 100+ students meet deadlines for program and graduation requirements.
  • Interacted with faculty to pair graduate students with laboratory mentors and advisors.
  • Adhered to strict student privacy policies at all times.
  • Utilized Microsoft Word and Excel to generate letters, notices, memos, and contracts for students, faculty and staff.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Authored clear and professional business documents.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Oklahoma, Human Services City, STATE,
  • Kept 400+ caseload.
  • Helped applicants with SNAP, Medical and child care programs.
  • Conducted phone and in-person interviews, and documented each interview with detailed case notes.
  • Adhered to all deadlines detailed by both state and federal policy.
  • Collaborated with community partners to guarantee good customer service experiences.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Identified community resources to support clients.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
  • Educated potential participants on available services and processes to engage in program.
Bachelor of Arts: Anthropology, Expected in 08/2014
Louisiana State University - Baton Rouge,
Status -
EEOC Certified Investigator,

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Resume Overview

School Attended

  • Louisiana State University

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  • Bachelor of Arts

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