Forward-thinking director proficient in generating high-quality work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Prepare and file various monthly, quarterly and annual reports.
Manage single copy sales.
Kept and updated detailed vendor records to maximize printing and delivery efficiency.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Cultivated and maintained positive working relationships with employees and freelance personnel.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Generated reports to assess performance and make adjustments.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Developed recommendations for improvement of organization's personnel policies and practices.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Increased office organization by developing filing system and customer database protocols.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Updated employee paperwork and records.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
09/2007 to 12/2015
District Manager-NewspaperThe Salisbury Post – City, STATE,
Oversaw daily distribution of local newspaper through use of independent contractors.
Provide solutions for customer service complaints through guidance and leadership with Independent Contractor.
Participated in the day to day operations of the department.
Communication with teachers throughout the school system to offer newspapers and online access as a current event text.
Obtained businesses to financially support the classrooms request Setup weekly delivery to classrooms Maintain non-subscriber database for marketing Support outside sales team.
Established, reviewed and updated territory boundaries and distribution routes for route sales teams.
Supervised fifteen front line contractors and 60 indirect contractors and managed all performance metrics within West Rowan Area territory.
04/2002 to 09/2007
Assistant ManagerABC TV & Appliance DBA Prime Time Rentals – City, STATE,
Planned and prepared workflow schedules, delegating tasks for three member team.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
Delegated daily tasks to team members to optimize group productivity.
Processed customer payments and set up payment plans.
Education and Training
Expected in 05/2018
BBA: Business Administration, Business Management, Information Systems Catawba College - Salisbury, NC GPA:
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