Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Forward-thinking director proficient in generating high-quality work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

  • Working knowledge of Java Language
  • Working knowledge of Photoshop 2015
  • Working knowledge of Microsoft SQL server
  • Working knowledge of Microsoft Project 2016
  • Enhanced Computer skills and fast learner
  • Leadership
  • Bible School Director
  • District Manager
  • Backup
  • Budgeting
  • Contracts
  • Customer service
  • Delivery
  • Direction
  • Forecasting
  • Inventory
  • Marketing
  • Outside sales
  • Fast learner
  • Sales
  • Annual reports
  • Operations oversight
  • Profit and loss accountability
  • Performance improvements
  • Sound judgment
  • Cost analysis and savings
  • Recruiting and hiring
  • Supervision and training
  • Customer retention
  • Schedule management
08/2018 to Current
CIRCULATION DIRECTOR Lee Enterprises, Incorporated Bryan, TX,
  • Prepare and file various monthly, quarterly and annual reports.
  • Manage single copy sales.
  • Kept and updated detailed vendor records to maximize printing and delivery efficiency.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Cultivated and maintained positive working relationships with employees and freelance personnel.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Generated reports to assess performance and make adjustments.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
10/2014 to 12/2019
Office Manager/Benefits Coordinator Duchess Shoppe Heath, OH,
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
  • Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Developed recommendations for improvement of organization's personnel policies and practices.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Updated employee paperwork and records.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
09/2007 to 12/2015
District Manager-Newspaper The Salisbury Post City, STATE,
  • Oversaw daily distribution of local newspaper through use of independent contractors.
  • Provide solutions for customer service complaints through guidance and leadership with Independent Contractor.
  • Participated in the day to day operations of the department.
  • Communication with teachers throughout the school system to offer newspapers and online access as a current event text.
  • Obtained businesses to financially support the classrooms request Setup weekly delivery to classrooms Maintain non-subscriber database for marketing Support outside sales team.
  • Established, reviewed and updated territory boundaries and distribution routes for route sales teams.
  • Supervised fifteen front line contractors and 60 indirect contractors and managed all performance metrics within West Rowan Area territory.
04/2002 to 09/2007
Assistant Manager ABC TV & Appliance DBA Prime Time Rentals City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for three member team.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Processed customer payments and set up payment plans.
Education and Training
Expected in 05/2018
BBA: Business Administration, Business Management, Information Systems
Catawba College - Salisbury, NC
  • Dean's List Honoree every semester
  • 3.857 GPA
  • Magna cum laude graduate

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School Attended

  • Catawba College

Job Titles Held:

  • Office Manager/Benefits Coordinator
  • District Manager-Newspaper
  • Assistant Manager


  • BBA

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