Enthusiastic Receptionist offering 1 year of experience in communicating positively with physicians, office staff, and patients. Although I have 6 years of customer service experience. I'm a hard worker and willing to go the extra mile to complete any task.
Skills
Referral verification
Front desk operations
HIPAA guidelines
Records maintenance
Telephone etiquette
Records management
Patient callbacks
Organizational skills
Reliable and trustworthy
Customer service
Organization
Planning
Friendly, positive attitude
First Aid/CPR
Experience
02/2020 to 03/2021
Chiropractic ReceptionistGateway Community Charters – Mcclellan Air Force Base, CA,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Updated group medical records and technical library to support smooth office operations.
Straightened up waiting room to maintain neat and organized space.
Set up appointments for physician visits and procedures using calendar software.
Took messages from patients and promptly relayed to appropriate staff.
Observed strict HIPAA guidelines at all times according to company policy.
Informed patients of financial responsibilities prior to rendering services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Handled all office supply ordering including ink cartridges, toner and paper
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Conducted patient intake interviews to collect medical information and insurance details.
Processed patient payments and scanned identification and insurance cards.
04/2016 to 08/2019
Ground Operations SupervisorRectrix Aviation – City, STATE,
Trained, mentored and motivated employees to maximize team productivity.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
Motivated employees to share ideas and feedback.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
01/2017 to 08/2018
Substitute TeacherMartha's Vineyard Public Schools – City, STATE,
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Engaged students in discussions to promote interest and drive learning.
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Reported problem students to principal to maintain control of classroom.
Applied proactive behavior management techniques to facilitate classroom discipline.
Assigned homework to students based on curricula and modified based on daily progress.
Helped students build learning and study skills to achieve educational goals.
Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
Used diverse technologies to help students grasp materials and enhance overall education.
Requested as substitute teacher based on excellent referrals and trusted performance.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Provided notes and reports on school day activities to primary teacher.
Education and Training
Expected in 08/2015
High School Diploma: Martha's Vineyard Regional High School - Oak Bluffs, MA GPA:
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