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chiropractic receptionist resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Skills
  • Patient Flow
  • HIPAA Guidelines
  • Medical Recordkeeping
  • Front Desk Operations
  • Data Entry Software
  • Preparing Treatment Rooms
  • Operational Requirements
  • Patient Data Processing
  • Patient Privacy
  • Medical Report Preparation
  • Cleaning and Sterilizing
  • Patient Correspondence
  • Medical Information Software
  • Appointment Booking
  • Document Control
  • Patient Admission
  • Computer Proficiency
  • Office Management
Work History
05/2022 to Current
CHIROPRACTIC RECEPTIONIST Focus Brands Bullville, NY,
  • CERTIFICATION
  • Warmly greets each patient by name as they check in for their appointments
  • Gives patients the proper paperwork needing to be filled out
  • Answers the phone
  • Schedules patient appointments
  • Telephones patients who have missed their appointments
  • Collects payments
  • Enter charges and payments
  • Updates doctor stat sheets
  • Files
  • Keeps Practice Operations Supervisor informed of any supplies that need to be ordered
  • Key to success
  • Escorts patient to appropriate room
  • Keeps rooms clean and organized
  • Ensures supplies are available
  • Takes and charts vitals
  • Patient to ask further questions until the answer is fully understood
  • Knowledge of computer programs
  • Knowledge of business office procedures
  • Ability to operate a computer and basic office equipment
  • Ability to operate a multi-line telephone system
  • Skilled in answering a telephone in a pleasant and helpful manner
  • Keeps rooms clean and organized
02/2018 to 05/2022
CULINARY MANAGER Benevis Pine Mountain, GA,
  • Established mandatory customer service training program for all customer-facing employees
  • Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch
  • Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a 19% gain in daily covers served with zero additional labor or overhead costs
  • Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff recognition and accountability programs
  • Turned around unprofitable room service operations
  • Streamlined lunch and dinner options while adding “order-ahead” fare to increase margins by 7%
  • Partnered with bartenders to create and introduce signature cocktails and gourmet appetizer menu that doubled bar revenues within 2 months
  • Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management
  • Collaborated with restaurant GM and corporate representatives to plan and execute major kitchen renovation, installing new, modern equipment that increased efficiency by 18%
  • Proven ability to increase employee productivity and quickly resolve problems before they escalate
  • Prepare department budgets, track expenses and provide monthly financial reports to executive team
  • Oversee preparation of food, menus and beverages with full authority over inventory and ordering
  • Adhere to regulations of health department and ensure compliance with alcoholic beverage regulations
  • Responsible for the design and creative look of the restaurant interior and exterior
  • Recruit, train, schedule and monitor large groups of over 50 employees including job reviews and appraisals
03/2013 to 01/2018
DENTAL ASSISTANT Volunteers Of America - Greater New Orleans Mandeville, LA,
  • Has consistently received customer satisfaction scores in excess of 95% positive
  • Filing patient records
  • Take and record patient medical and dental histories and vital signs, and record treatment information in patient records with 100% accuracy
  • Provide postoperative instructions prescribed by dentist and instruct patients in oral hygiene and plaque control programs with a friendly and engaging demeanor
  • Monitor dental supplies and equipment inventory and make orders, achieving 5% reduction in expenses by discovering new suppliers
  • Scheduled appointments and send reminders using ECENTRAL scheduling software, and fill in insurance documents, prepare bills and receive payment for dental services
  • Utilize DENTRIX SYSTEM to manage patient data and information
  • Answered phone and multitasked front desk duties, organized office and files
  • Follow up call to schedule past due appointments by text, email etc
  • Enter insurance Payments and patient out of pocket payments into system
  • Upsold customers on latest procedures to maintain office quotas and financial guidelines
  • Sterilizing instruments
  • Preparing patients and work area
  • Assisting dentists during procedures
  • Wielding suction hose during procedures
  • Processing x-rays
  • Keeping and managing patient records
  • Scheduled appointments and confirmed them
  • Assisted with billing and payments
  • Handled ordering and stocking supplies
  • Educating patients on oral health
  • Performing office management tasks, including computer-based work
  • Communicating with patients to schedule appointments, make reminder calls, and even sorting out billing issues
  • Monitoring and ordering supplies when needed
02/2011 to 03/2013
PROPERTY MANAGER LAKESHORE MANAGEMENT City, STATE,
  • Ran a 433 unit mobile home community
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation develop project plans that identify key issues, approaches and performance metrics plan and schedule project timelines and milestones formulate risk management plans assemble and coordinate multi-disciplinary project teams lead and mentor up to10 project staff manage vendor relationships including negotiating and controlling contracts track project deliverables monitor quality assurance measures control project variances through root cause analysis and correction
  • Manage home Sale From application process to closing
  • Managed and processed evictions
  • Walked through homes before and after the vendor is competed to ensure quality before customer purchase
  • Managed delinquency report and violation reports with attorney directly
  • Responsible for team meetings, corporate events, resident gatherings
  • Managed water meter readings
  • Maintained marketing guidelines
  • Performed payroll reports, move in and punch outs
  • Worked closely with towing company to remove cars in violation
  • Checked and maintained sewage plant onsite alongside vendor
  • Maintained demand notices, rent statements and violation notices
  • Worked closely with back-office systems 2
Education
Expected in
High School Diploma:
American Academy - Tampa, FL,
GPA:
Expected in
Certification:
DENTAL CARECREDIT CERTIFICATION - Tampa, FL,
GPA:

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Resume Overview

School Attended

  • American Academy
  • DENTAL CARECREDIT CERTIFICATION

Job Titles Held:

  • CHIROPRACTIC RECEPTIONIST
  • CULINARY MANAGER
  • DENTAL ASSISTANT
  • PROPERTY MANAGER

Degrees

  • High School Diploma
  • Certification

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