childrens social worker ii resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Social Worker offering five years of counseling and crisis intervention expertise. Offering comprehensive background in social services and above and beyond customer service skills, as well as strong interpersonal, organizational and communication skills. Builds client rapport and assesses needs to provide appropriate resources.

Hardworking and passionate job seeker, passionate about wildlife and nature looking forward to engaging others in such areas, eager to secure entry-level National Park position in any environment. Ready to help the Department achieve company goals.

  • Client needs assessment
  • Data Entry
  • Active Listening
  • Critical Thinking
  • Organization and Time Management
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Self-Motivated
  • Cultural Awareness and Sensitivity
  • Special Needs Awareness and Sensitivity
Work History
07/2017 to Current Children's Social Worker II Rochester Armored Car | Mcallen, TX,
  • Liaised with law enforcement agencies, mandated reporters, and other child protective service agencies assess child welfare and safety.
  • Conducted safety and risk assessments on an individual basis to determine emergency response referrals for investigations
  • Interviewed clients and callers (public, mandated reporters, law enforcement officers etc.) and properly document any and all information
  • Developed referral investigation reports with confidential client files consistent with program, state and federal guidelines. Over 3,300 referral reports generated since 2017.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Improved operations through consistent hard work and dedication.
04/2010 to 07/2017 Transportation Security Officer North Italia | Charlotte, NC,
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel. More than 1,000 passengers appropriately cleared thru checkpoint on a daily basis. More than 3,000 bags/pieces of luggage cleared thru xray screening on a daily basis.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Trained with EOD/Transportation Security Specialist Explosives and ran covert tests through the checkpoints to evaluate fellow officers
  • Trained and shadowed new hires in all job responsibilities
08/2001 to 04/2010 Server Buca Di Beppo | City, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained fellow employees to bus and serve
Expected in 08/2014 to to Bachelor of Arts | Child And Adolescent Development California State University Northridge, Northridge, CA, GPA:
Expected in 09/2001 to to High School Diploma | North Hollywood Senior High School, North Hollywood, CA GPA:

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Resume Overview

School Attended

  • California State University Northridge
  • North Hollywood Senior High School

Job Titles Held:

  • Children's Social Worker II
  • Transportation Security Officer
  • Server


  • Bachelor of Arts
  • High School Diploma

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