Children And Youth Program resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinical and program training in the delivery of services. Motivated to learn, grow and excel in a clinical setting.

  • Microsoft Office
  • Multitasking abilities
  • Computer software proficiency
  • Good listening skills
  • Data management
  • Excellent work ethic
  • Clerical
  • Responsible
  • Analytical skills
  • Detail-oriented
  • Knowledge of Excel
  • Access Skills
  • Proficient in Power point
Work History
Children and Youth Program, 09/2019 to Current
Nemacolin Woodlands ResortFarmington, PA,
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Provided key emotional support to special needs youth.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Collaborated on program operations with staff, including offering feedback from participants and improvement recommendations.
  • Educated potential participants on available services and processes to engage in program.
  • Assisted by supporting children and completing administrative and clerical tasks for program.
  • Explained and enforced rules and regulations of necessary in daily programing.
  • Created safe, fun environment for children and teens attending special programs at residential facility.
  • Assisted with youth development and other recreation programs to improve quality of camper experience.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Oversaw day-to-day activities of residents at in patient facility.
  • Responsible for scheduling appointments.
  • Responsible for meeting deadlines and adjusting the flow of the facility to meet the patient needs.
  • Coordinated with patient care team for daily schedules.
  • Participated in Team huddles and Team meetings to manage and plan patient care.
Front Desk Associate, 01/2019 to 09/2019
Norfolk Naval ShipyardCity, STATE,
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Answered guest questions and referred to local points of interest.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Planned coverage needs and organized services to support incoming special events.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Performed basic daily bookkeeping tasks.
  • Ensured the security of all guest is maintained at all times to include their privacy is also maintained.
  • Responsible for the change fund, to include preparing the Close Bank Report and deposit of cash receipts at the end of each shift in accordance with established procedures and policies.
Milieu Counselor /Direct Service Associate, 12/2016 to 12/2018
Common Wealth Center For Children And AdolescentsCity, STATE,
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Monitored and assisted residents through individual service plans.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Scheduled and accompanied clients to medical appointments.
  • Transported children to and from school, activities and appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Maintained appropriate filing of personal and professional documentation.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
MBA: Business Administration, Expected in 07/2022
Strayer University Chesapeake - Chesapeake,
Bachelor of Science: Political Science, Expected in 05/2005
Virginia State University - Petersburg, VA
Additional Information


Norfolk Naval Shipyard Norfolk Naval Shipyard

Portsmouth, Virginia 23704 Portsmouth, Virginia 23704

Mr. Johnay Hardy (XXX) 967-2676

Norfolk Naval Shipyard

Ms. T'Shura Samuels (XXX) 394-9165

40 hours weekly $30,000 year 40 hours weekly $10.25 hourly

Commonwealth Center for Children and Adolescents

Staunton, Virginia

Ms. Katie Purell (540) 332-2100

40 hours weekly $11.00 hourly


Mr. Johnay Hardy (XXX) 967-2676

Ms. T'Shura Samuels (XXX) 394-9165

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Resume Overview

School Attended

  • Strayer University Chesapeake
  • Virginia State University

Job Titles Held:

  • Children and Youth Program
  • Front Desk Associate
  • Milieu Counselor /Direct Service Associate


  • MBA
  • Bachelor of Science

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