Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Diligent service rep brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

  • Early childhood development
  • Meal planning and preparation
  • Emotional development
  • Safety awareness
  • Housekeeping
  • Healthy environments
  • Excellent Communication
  • Dependable and Responsible
  • Activity Planning
  • Dietary requirements
  • Cleaning requirements
  • Inbound and Outbound Calling
  • Medical terminology knowledge
  • Staff education and training
  • Recordkeeping strengths
  • Multi-line phone talent
  • Account management
  • Professional telephone demeanor
  • Stocking and replenishing
  • Information Verification
Work History
Childcare Worker, 09/2021 - 12/2021
Public Health Management Corporation Benton, PA,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Promoted good behavior with positive reinforcement methods.
  • Created and implemented diverse educational strategies to boost development.
  • Planned and guided age-appropriate tasks like reading, crafts and project's.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
Custodian, 01/2019 - 09/2021
The Road Home Midvale, UT,
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Checked in and stocked inventory throughout facility.
  • Kept building spaces premises clean inside and outside.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
Customer Service Representative, 09/2008 - 12/2012
Hajoca Corporation Atlanta, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained up-to-date knowledge of product and service changes.
GED: , Expected in 06/2008
Mcloud High School - Mcloud, OK
Associate Degree In Nursing: Prenursing Studies, Expected in
Cameron University - Lawton, OK
  • Continuing education in PreNursing.

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Resume Overview

School Attended

  • Mcloud High School
  • Cameron University

Job Titles Held:

  • Childcare Worker
  • Custodian
  • Customer Service Representative


  • GED
  • Associate Degree In Nursing

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