LiveCareer-Resume

childcare worker resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Early education
  • Activities leadership
  • Social development
  • Care planning
  • Recordkeeping requirements
  • Planning and coordination
Education and Training
Atlee High School Mechanicsville, VA Expected in 2013 GED : - GPA :
Experience
Public Health Management Corporation - Childcare Worker
Harrisburg, PA, 09/2018 - Current
  • Recorded information about behavior, food served and medications administered.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children under care.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Cared for up to 13 children ranging in age from 4 to 5.
  • Enforced rules to teach manners and maintain safe environment.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Maintained organized and clean classroom and work areas.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Hartung Glass - Customer Service Representative
Pueblo, CO, 10/2016 - 04/2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 25-40 customers each day with customer service, and account questions.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Redeemed coupons and cross-sold products.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Worked closely with front-end staff to assist customers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Anthem, Inc. - Customer Service Associate
Valparaiso, IN, 10/2014 - 02/2016
  • Redeemed coupons and cross-sold products.
  • Answered phone calls to assist customers with questions and online orders.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Worked closely with front-end staff to assist customers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Arranged updated promotional displays every month.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Stayed up to date on current item discounts to support promotions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.

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Resume Overview

School Attended

  • Atlee High School

Job Titles Held:

  • Childcare Worker
  • Customer Service Representative
  • Customer Service Associate

Degrees

  • GED

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