Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Hardworking, offering familiarity with Microsoft Office experience. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
Schedule creation and maintenance
Effective listening
Calm and patient
Planning and coordination
Supervision
Customer service
Administrative support
Problem resolution
Organization
Communications
Team building
MS Office
Technologically savvy
Microsoft
Sensitive material handling
Phone call answering
Resourceful
Customer service orientation
Experience
08/2016 to 05/2018
Childcare TeacherNorth Country Academy – Ormond Beach, FL,
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Promoted good behaviors by using positive reinforcement methods.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Maintained daily records of individual activities, behaviors, meals and naps.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Developed professional relationships with parents, teachers, directors and therapists.
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Organized and led activities to promote physical, mental and social development.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
11/2014 to 07/2016
Childcare TeacherNorth Country Academy – Park Ridge, IL,
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Promoted good behaviors by using positive reinforcement methods.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Maintained daily records of individual activities, behaviors, meals and naps.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Developed professional relationships with parents, teachers, directors and therapists.
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Organized and led activities to promote physical, mental and social development.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
03/2012 to 08/2014
Member Service RepresentativeMsgcu – Chesterfield, MI,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Offered exceptional customer service to differentiate and promote company brand.
Assisted in maintaining accurate records by verifying and updating member account information.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Evaluated customer account information to assess current issues and determine potential solutions.
Processed customer account changes.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Communicated information to customers about product quality, value and style.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Handled approximately 50 calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
Kept member service area clean and neat with well-stocked supplies and fliers.
10/2009 to 06/2010
Inbound Call Center RepresentativeWaste Connections – Greenville, TX,
Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Forwarded calls to management if outstanding issue required immediate resolution.
Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Set up and activated customer accounts.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated benefits for each caller to determine service needs and address concerns.
Achieved high sales percentage with consultative, value-focused customer service approach.
Education and Training
Expected in 06/2009
High School Diploma: Lighthouse Christian Academy - Nashville, TN, GPA:
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