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Childcare Teacher Resume Example

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CHILDCARE TEACHER
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Hardworking, offering familiarity with Microsoft Office experience. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Schedule creation and maintenance
  • Effective listening
  • Calm and patient
  • Planning and coordination
  • Supervision
  • Customer service
  • Administrative support
  • Problem resolution
  • Organization
  • Communications
  • Team building
  • MS Office
  • Technologically savvy
  • Microsoft
  • Sensitive material handling
  • Phone call answering
  • Resourceful
  • Customer service orientation
Experience
Childcare Teacher
City, StateCompany Name/Aug 2016 to May 2018
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Promoted good behaviors by using positive reinforcement methods.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Childcare Teacher
City, StateCompany Name/Nov 2014 to Jul 2016
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Promoted good behaviors by using positive reinforcement methods.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Organized and led activities to promote physical, mental and social development.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Member Service Representative
City, StateCompany Name/Mar 2012 to Aug 2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Processed customer account changes.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Communicated information to customers about product quality, value and style.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled approximately 50 calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
Inbound Call Center Representative
City, StateCompany Name/Oct 2009 to Jun 2010
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Set up and activated customer accounts.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
Education and Training
High School DiplomaLighthouse Christian AcademyJun 2009City
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Resume Overview

School Attended

  • Lighthouse Christian Academy

Job Titles Held:

  • Childcare Teacher
  • Member Service Representative
  • Inbound Call Center Representative

Degrees

  • High School Diploma

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