Knowledgeable Childcare Center Director offering proven team building and program oversight abilities developed over 12-year progressive career in Early Childhood Education & Growth. Practiced at coordinating facility space, resources and staff to efficiently meet dynamic demands. Well-organized, proactive and tactful in working with individuals of all backgrounds.
Skills
Problem resolution
Communications
Team management
Team building
Project organization
Administrative support
Planning and coordination
Business operations
First Aid/CPR
Relationship development
Supervision
MS Office
Customer service
Education and Training
Cardean University Oakbrook Terrace, IL, Expected in – –:Early Childhood Education - GPA:
Certifications
Customer Service Professional Certificate
Experience
The Sunshine House Early Learning Academy - Childcare Center Director Aiken, SC, 07/2008 - Current
Established and enforced modern educational standards to support student needs.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Leveraged Teaching Strategies Gold to input and compile data gathered from various sources.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Administered and documented results of student assessments.
Promoted good behaviors by using positive reinforcement methods with children.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Distributed quarterly progress assessments and milestone reports to each parent.
Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
Developed professional relationships with parents, teachers, directors and therapists.
Inventoried classroom supplies and budgeted for new tools to enhance learning.
Jccs Of North America - Preschool Lead Teacher Scottsdale, AZ, 01/2002 - 07/2008
Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
Administered and documented results of student assessments.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Distributed quarterly progress assessments and milestone reports to each parent.
Maintained daily records of individual activities, behaviors, meals and naps.
Promoted good behaviors by using positive reinforcement methods with children.
Increased student academic performance by diversifying teaching techniques.
Developed professional relationships with parents, teachers, directors and therapists.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Inventoried classroom supplies and budgeted for new tools to enhance learning.
Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with three-year-old students.
Promoted good behaviors by using positive reinforcement methods.
Established indoor and outdoor safe play environments for toddler-age children.
Organized family style activities for classroom of 16 students to teach parents the importance of bridging home and school as an extension of students learning.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Taught children foundational skills such as colors, shapes and letters.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Veolia - Customer Service Representative Miamisburg, OH, 06/1999 - 01/2002
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize products sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
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