Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Energetic Childcare Assistant adept at keeping calm under pressure and promoting organized and inviting daycare environments. Dedicated to promoting child social and academic development by leading activities promoting development and positive interactions.

Patient-oriented Certified Nursing Assistant excited to leverage formal training to take next career step as Emergency Room Technician. Focused on gaining hands-on experience in fast-paced emergency, acute and critical care settings. Adept in all aspects of patient care, including assessment, medication administration, and health education.

Skills
  • Collecting specimens
  • Collecting vital signs
  • Preparing meals
  • Catheter change and preparation
  • Electronic charting
  • Grooming and bathing assistance
  • Documentation procedures expert
  • Patient relations
  • CPR/First-aid certified
  • Excellent classroom management
  • Effective listening
  • Sales and marketing strategies
  • Training in food handling preparation
  • Onboarding
  • Advisory
  • File/records maintenance
  • Call center operations
  • Documentation and reporting
  • Membership renewals
  • Payment processing
  • Customer support
  • Database maintenance
  • Data entry
  • Customer service
  • Report creation
  • Inbound and outbound calling
  • Data evaluation
  • Route management
  • Employee coaching
Experience
Childcare Assistant Teacher, 10/2019 - 12/2019
North Country Academy Ankeny, IA,
  • Organized and led activities to promote physical, mental and social development.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Taught children foundational skills such as colors, shapes and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Made healthy, well-balanced breakfasts and lunches for 14 children .
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
Certified Nursing Assistant, 08/2019 - 10/2019
Amg Integrated Healthcare Management Zachary, LA,
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented activities and recorded information in EMR system.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Provided personal nursing assistance in pre- and post-operative situations.
Insurance Claims Adjuster, 07/2018 - 07/2019
Pizza Hut Hagerstown, MD,
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Gathered and documented evidence to support court proceedings.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
Shift-Leader, 06/2016 - 07/2018
Taco John's International Inc. City, STATE,
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Protected food from spoilage by storing according to safety procedures.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Executed cash transactions quickly and accurately.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
Education and Training
High School Diploma: , Expected in 05/2018
-
Dover High School - Dover, AR
GPA:
Certifications
  • CPR certification
  • Certified Nursing Assistant

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Resume Overview

School Attended

  • Dover High School

Job Titles Held:

  • Childcare Assistant Teacher
  • Certified Nursing Assistant
  • Insurance Claims Adjuster
  • Shift-Leader

Degrees

  • High School Diploma

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