(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced customer service professional bringing 6+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Traffic Management Officer regulations and standards.

  • Excel proficiency
  • Efficient under pressure
  • Tact and sensitivity
  • Time management
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher, Access)
  • Adobe (Illustrator, Photoshop)
  • Proficient in Oracle
  • Proficient in Enterprise Solution-Supply (ES-S)
  • Proficient in Global Air Transportation Execution System (GATES)
  • Proficient in Cargo Movement and Operations System (CMOS)
  • Profit and Loss Management
  • Distribution and Warehousing
  • Carrier Negotiations
  • Route Optimization
  • Transportation Activity Management
  • Scheduling
  • Policy and Procedure Adherence
  • Shipping and Receiving
  • Forklift Operation
  • Logistics Management
Ouachita Parish High School Monroe, LA Expected in 05/2007 High School Diploma : - GPA :
Work History
Ymca Of Cass And Clay Counties - Childcare Assistant Teacher
Fargo, ND, 05/2020 - Current
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Mediated talks between parents and teachers regarding disciplinary concerns.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained child-friendly environment with access to outdoor activities.
  • Managed food inventory for 35-person center in accordance with nutritional guidelines.
  • Allowed for ample outdoor recreation time to support physical development.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Developed age-appropriate activities and programs for children 3 to 5 years old.
  • Brought center into full compliance with licensing and safety regulations including fire and disaster preparedness, Texas Department of Public Health codes and USDA nutritional guidelines.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
Swift Refrigerated - Legal Assistant
Rialto, CA, 04/2016 - 11/2016
  • Enhanced trial proceedings by organizing evidence; preparing exhibits; taking courtroom notes
  • Kept cases organized by monitoring calendars; meeting deadlines
  • Organized and maintain documents in a paper or electronic filing system(s)
  • Obtained affidavits and other formal statements that may be used as evidence in court
  • Completed administrative duties such as making copies, answering and directing phone calls and greeting clients
  • Assisted with accounting and billing
  • Accomplished organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Performed administrative tasks, including revising and finalizing letters, briefs and memos.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
  • Conducted background investigations on defendant.
  • Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
US Air Force - Traffic Management Journeyman
City, STATE, 10/2007 - 10/2014
  • Verified Transportation Account Codes, prevented misuse of Department of Defense funds
  • Inspectd and accepted documentation (DD Form 1149/1348-1/1348-1A) for outbound/inbound cargo offered for shipment in the Defense Transportation System (DTS) for completeness, Transportation Account Code, accuracy, Hazardous/Classified, or ITAR certification.
  • Created continuity book for Shipment Planning program; decreased research time and enhanced sections capabilities
  • Compiles data and submits reports and other correspondence as required.
  • Reenergized Base Reusable Container program, established training procedures
  • Aided with merger process of three Air Force Specialty Codes (AFSCs); continued clean line policy sustaining Air Force goal of stockage rate
  • Briefed Joint-Service Government Purchase Card (GPC) cardholders; provided real-time tracking/tracing capabilities
  • Assisted section(s) prep for inspection; ran checklist for work areas
  • Processed passengers for air transportation
  • Supervised port ops logistics; moved 60 tons of DeCA (Defense Commissary Agency) perishables/ AAFES( Army and Air Force Exchange Service) supply line
  • Loaded required transportation data into CMOS; ensured in-transit visibility & procedures military shipping labels
  • Monitored delinquent document/reject program; fixed rejected transactions
  • Processed DoD classified cargo; prepped/distributed assets & ensured accountability
  • Revamped section safety procedures; trained military personnel/ Japanese nationals
  • Rebuilt Base Reusable Container program for 30K personnel, establishing training procedures for staff
  • Aided with merger process of three Air Force Specialty Codes; sustained Air Force goal of stockage rate
  • Utilized CMOS to ensure in-transit visibility and procedures military shipping labels
  • Provided In-transit Visibility through the Global Transportation Network (GTN) and Radio Frequency Identification (RFID) servers
  • Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo, Maintains Manifest logs.
  • Processed, verified Nomenclature, Hazard Class, Quantity, and inspected outbound/inbound(receiving) cargo offered for transportation.

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School Attended

  • Ouachita Parish High School

Job Titles Held:

  • Childcare Assistant Teacher
  • Legal Assistant
  • Traffic Management Journeyman


  • High School Diploma

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