Experienced customer service professional bringing 6+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Traffic Management Officer regulations and standards.
Skills
Excel proficiency
Efficient under pressure
Tact and sensitivity
Time management
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher, Access)
Adobe (Illustrator, Photoshop)
Proficient in Oracle
Proficient in Enterprise Solution-Supply (ES-S)
Proficient in Global Air Transportation Execution System (GATES)
Proficient in Cargo Movement and Operations System (CMOS)
Profit and Loss Management
Distribution and Warehousing
Carrier Negotiations
Route Optimization
Transportation Activity Management
Scheduling
Policy and Procedure Adherence
Shipping and Receiving
Forklift Operation
Logistics Management
Education
Ouachita Parish High SchoolMonroe, LAExpected in 05/2007 – –High School Diploma: - GPA:
Work History
Ymca Of Cass And Clay Counties - Childcare Assistant Teacher Fargo, ND, 05/2020 - Current
Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Mediated talks between parents and teachers regarding disciplinary concerns.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted sensory development by providing access to different textures.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Engaged with children on individual basis to build positive relationships and promote learning.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained child-friendly environment with access to outdoor activities.
Managed food inventory for 35-person center in accordance with nutritional guidelines.
Allowed for ample outdoor recreation time to support physical development.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Continually kept abreast of toy and child-related recalls and safety warnings.
Implemented curriculum to enhance classes with learning-focused activities.
Developed age-appropriate activities and programs for children 3 to 5 years old.
Brought center into full compliance with licensing and safety regulations including fire and disaster preparedness, Texas Department of Public Health codes and USDA nutritional guidelines.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Monitored students' academic, social and emotional progress and recorded in individual files.
Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
Instructed children in health and personal habits, such as eating, resting and toileting.
Swift Refrigerated - Legal Assistant Rialto, CA, 04/2016 - 11/2016
Kept cases organized by monitoring calendars; meeting deadlines
Organized and maintain documents in a paper or electronic filing system(s)
Obtained affidavits and other formal statements that may be used as evidence in court
Completed administrative duties such as making copies, answering and directing phone calls and greeting clients
Assisted with accounting and billing
Accomplished organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Performed administrative tasks, including revising and finalizing letters, briefs and memos.
Prepared for trials, conducting legal research and drafting pleadings.
Adhered to privacy laws to avert possible information breaches and protect client data.
Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
Conducted background investigations on defendant.
Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
US Air Force - Traffic Management Journeyman City, STATE, 10/2007 - 10/2014
Verified Transportation Account Codes, prevented misuse of Department of Defense funds
Inspectd and accepted documentation (DD Form 1149/1348-1/1348-1A) for outbound/inbound cargo offered for shipment in the Defense Transportation System (DTS) for completeness, Transportation Account Code, accuracy, Hazardous/Classified, or ITAR certification.
Created continuity book for Shipment Planning program; decreased research time and enhanced sections capabilities
Compiles data and submits reports and other correspondence as required.
Reenergized Base Reusable Container program, established training procedures
Aided with merger process of three Air Force Specialty Codes (AFSCs); continued clean line policy sustaining Air Force goal of stockage rate
Processed DoD classified cargo; prepped/distributed assets & ensured accountability
Revamped section safety procedures; trained military personnel/ Japanese nationals
Rebuilt Base Reusable Container program for 30K personnel, establishing training procedures for staff
Aided with merger process of three Air Force Specialty Codes; sustained Air Force goal of stockage rate
Utilized CMOS to ensure in-transit visibility and procedures military shipping labels
Provided In-transit Visibility through the Global Transportation Network (GTN) and Radio Frequency Identification (RFID) servers
Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo, Maintains Manifest logs.
Processed, verified Nomenclature, Hazard Class, Quantity, and inspected outbound/inbound(receiving) cargo offered for transportation.
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