Reclassification of Job Title from Child Support Enforcement Specialist I to Child Support Case Closure Specialist II. A title truly reflect my daily responsibilities and functions within our agency. A challenging position, utilizing my knowledge and experience to assist CSE's goal to aggressively review the pre-obligated inventory of cases for closure.
Child Support Enforcement Specialist for twelve years, Specialize in reviewing and monitoring cases for case closure. Managing all preobligated cases with minimum or no information on noncustodial parents for the entire Metro Region. Expertise in utilizing location data bases to locate noncustodial parents based on very limited information. Solid understanding case closure policy and procedures.
Financial Assistance Social Worker for the Department of Transitional Assistance for fourteen years. Excellent customers service skills. Received two promotions.
Over thirty years of demonstrated excellent customer services experience.
Compassion Award Winner of the Commonwealth of Massachusetts 1987
Case Manager of the Year / Boston Senior Home Care 1995
Guest Lecturer for Home Health agencies
Originator of the Home Delivered Meals Programs for the Asian Community
Appearance on the Answer Channel to speak on the role of a Case Manager
Review and determine preobligated cases eligible for closures by researching information on computer systems ; Proactive contacts to customers for information ; Contact other public or private agencies having information about custodial and noncustodial parents; Research noncustodial location data . Initiate and monitor cases for one year locate closure for the entire Metro Region. Issue the required case closing notices in order to close cases according to federal regulations, and to contribute to the divisional goal to close preobligated cases. Resolve and provide technical assistance in resolving complex customer issues by researching and securing additional information; Monitor case closure process by conducting periodical reviews; maintain & update case records on system. Review and identify cases eligible for case closure from the Divisional of Medical Assistance report.
Responsible for interviewing clients to obtain & verify information; Determine clients' eligibility for financial assistance based on Department policy; Monitor assigned caseload, maintain records report suspected instances of child abuse to proper authorities; Assume unit supervisor duties in their absence; Train new employees.
Responsible for overseeing and coordinating the night time functioning of the shelter and hotline services; Provide direct service to night time callers and residents, including crisis intervention, internal & external referrals; Complete emergency night time intake and orient clients to shelter and the rules; Facilitate individual and group counseling sessions; Respond to residents' needs during the night
Conduct assessments of elders' health and social needs in ongoing manner through home visits; Develop & implement clients' service plans; Refer clients to service providers and coordinate plans as appropriate. Identify and respond to crisis as appropriate; Maintain records and progress reports on assigned cases; Act as clients' advocate in the community as well as within the agency; Supervise and train student interns.
Interview clients to determine eligibility for financial assistance; Monitor assigned caseload; Obtain & verify information to determine eligibility for federally and state funded programs including TAFDC, EAEDC, Food Stamps & Emergency Assistance.
Screen clients for services and referrals to other community service agencies; Provide information on immigration matters, housing opportunities, Educational Programs and Employment search assistance; Provide Tax Assistance during Tax Season; Outgoing interpretation service as needed.
Travel Office Management Certificate Course
Volunteer Animal Rescuer / Animal Rescue League of Boston
Meditation / Spiritual Healing
Feed The Children Sponsorship
Charitable Event Promotions
Fluency in Chinese
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