Child Support Enforcement Specialist Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced as a Child Support Specialist Enforcement Department with two years of experience in Human Services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Family services
  • Customer service
  • Bilingual
  • Microsoft Office Suite
  • Relationship development
  • Excelent verbal and written communication skills
University of Maryland Global Campus Maryland Heights, MO, Expected in 12/2021 Master in Management Criminal Justice : - GPA :
  • Pursuing Master degree in Managment Criminal Justice
  • 18 credits complete out of 36
  • Expected graduate fall 2021
EDP University of Puerto Rico Hato Rey, PR Expected in 08/2006 Bachelor of Business Adm : - GPA :
  • Graduated summa cum laude
  • Concentration in management and accounting

Notary Public

Work History
Arapahoe County - Child Support Enforcement Specialist
Littleton, CO, 05/2019 - Current
  • Interviewed individuals and families to assess needs and provide informational resources.Responsible for Delinquency Report; reviews the portion of the dashboard or any other reports assigned utilizing the delinquency check list or assigned action items to ensure appropriate action is taken.
  • Contact delinquent obligor for payments and obtain employment information. Obtain certifies copies of MD court orders, payments histories and prepare interstate transmittal. Contact other state for payment information and case status.
  • Locate; custodial and non custodial parents in order to obtain information to modify enforce court orders and disburse payments in accordance with federal, state and local child support enforcement policies, procedures and guidelines. Type accurate, appropriated and detailed case action log notes. All of this accordance with standard operating procedures.
  • Case Maintenance; manage and maintains a caseload or E-work order case assignment that has an established order. Reviews and assess the case to the proper function. Initiates prepare and monitor cases for the purposes of enforcing and modifying out of the state child support orders, utilizing the interstate process. Verify and update court order screen, court order subtype, controlling order, medical support and interstate case information. Conducts case reconciliations.
  • Court Hearing; prepares and present testimony for judicial and administrative hearing related to child support enforcement and collection. Prepare and reviews case records to ensure the validity of information to be present in court. Negotiate voluntary agreements to enforce court orders and liquidation of arrears. Refers non custodial parents to employment programs.At conclusion of courts or administration hearings updated court calendar.
  • Customer Service; responds to all inquiries within the established time frame and contact customer by mail, fax, email or phone regarding action take. At all times, the incumbent provide customer service to both internal and external customer.
First Financial Bankshares - Residential Advisor I
Willow Park, TX, 02/2018 - 10/2018
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Responsible for providing supervision and guidance to the youth residing in the facility operated by the Department of Juvenile Services. Observing, interacting, and assisting them with everyday life skills and advising them of appropriate alternative behaviors.
  • The DJS Resident Advisor I perform duties under close supervision. Interact with overwrought youth in a calm manner to de-escalate combative behavior. Asses and address potentially harmful or destructive behavior by youth and offer alternative responses. Ability to organize and maintain a group living unit environment which promotes the growth of individuals and interactions between groups and adolescents.
  • Communicate effectively with youth, families, community providers and other DJS staff. Complete daily reports of the environment of the facility in a thorough and efficient manner.
M&t Bank Corp. - Retail Banker II
City, STATE, 11/2015 - 01/2018
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Responsible for calling high quality leads targeting transactional, saving, and basic lending needs of non-managed customers. Assists branch team in achieving its annual sales goals through needs-based referrals and sales activity. Specifically, responsible for attaining personal referral and sales goals by proactively identifying opportunities utilizing the M&T ways sales process.
  • Demonstrates the ability to assist the branch in managing preventable losses along with reducing fraudulent activity. Assists to mitigate additional branch losses by adhering to the consumer guidelines for accuracy with new account opening, exception processing and teller processing. Interacts with appropriate areas of the bank to ensure operational issues are resolved efficiently and accurately.
  • Responsible for providing exceptional service to the branch customers incorporating lobby experience standards. This includes taking ownership in resolving routine customer issues in a timely manner.

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Resume Overview

School Attended
  • University of Maryland Global Campus
  • EDP University of Puerto Rico
Job Titles Held:
  • Child Support Enforcement Specialist
  • Residential Advisor I
  • Retail Banker II
  • Master in Management Criminal Justice
  • Bachelor of Business Adm

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