CHILD SUPPORT CASE MANAGER ENTRY/ OFFICE SPECIALIS Resume Example Company Name

CHILD SUPPORT CASE MANAGER ENTRY/ OFFICE SPECIALIS

Summary

Dedicated Public Representative creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Interacting effectively with city officials and citizens alike. Providing customer service support to the general public regarding inquiries of general government.

Skills

Microsoft Office proficiency Event planning
Excel spreadsheets Skilled multi-tasker
Agency
Benefits
Clients
Customer service
Employee relations
Special events
Event planning
Insurance
Listening
Mainframe
Meetings
Access
Excel spreadsheets
Mail
Microsoft Office
Office
Works
Process improvement
Proofreading
Self-starter

Team player
Team Work
Telecommunications
Telephone
Phone
Case planning
Records management
Family support
Report writing
Court proceedings
Services coordination
Records maintenance
Effective customer communication
Well-trained in [Software]
Community outreach
Assistance program knowledge
Client meetings
Customer support and assistance
Research and facts collecting
Critical thinking
Relationship building

Experience

11/2018 - 11/2020CHILD SUPPORT CASE MANAGER ENTRY/ OFFICE SPECIALISCompany Name | City, State

GENERAL DESCRIPTION OF CLASS

The entry level Child Support Case Manager (CSCME) working with higher-level staff learns how to establish, modify, and enforce child support orders. The CSCME receives formal and informal training and on-the-job experience with close technical oversight. As training and competence progresses, the employee takes on increasing independence to complete more complex tasks.

DISTINGUISHING FEATURES

The CSCME is the underfill and training and development class for the next higher class of Child Support Case Manager positions. The limited nature of the assigned work and the on-the-job training and guidance given distinguish this class from the Child Support Case Manager. The agency decides the training period based on the individual's background, success in training classes and level of proficiency as assignments increase in difficulty. Upon completion of the training and meeting the minimum qualifications of the CSCM, employees are placed in the CSCM classification.

CHARACTERISTIC DUTIES

The duties listed below are not inclusive but characteristic of the type and level of work associated with this class. Individual positions may be assigned all or some combination of the duties listed below in addition to other duties related to child support cases. All duties are performed with technical oversight by a higher level Child Support Case Manager.

1. Child Support Orders
Identify cases needing a support order by reviewing case documentation, completing legal forms, gathering income information, and performing support calculation to establish support order. Request, review and evaluate paternity affidavits for accuracy and information necessary to initiate action, including obtaining sworn statements. Once documents are received, complete and file legal documents to establish paternity. Receive modification requests verbally or in writing. Approve or deny requests based on requirements. If request is approved, decide the type of modification process needed and file modification order
Identify forms necessary to establish or modify an order. Investigate noncustodial parents' assets, employment and availability of health insurance to decide ability to pay. Gather wage information from parties to the support case, computer sources, administrative subpoena and Oregon Wage Guide. Use information and research and apply child support guidelines to calculate correct support obligation. Prepare and notarize forms for service. If not contested, enter final order into the court system. Access computer screens and update information. Upon receipt of a hearing request, prepare the case for hearing by scheduling depositions, obtaining financial or medical records, developing witness lists, and coordinating the appearance of witnesses. Under the guidance of a CSCM, act as the agency representative to explain the agency's actions at the hearing.

Obtain and verify information to assist in enforcement of child support orders. Investigate noncustodial parent's assets and employment. Assess the ability to pay child support and availability of health insurance. Analyze financial records for collection potential. Decide and initiate the appropriate collection method. Contact debtor to decide ability to pay or appropriateness of contempt action.

When the noncustodial parent lives in another state, provide full range of interstate child support services. This includes, developing cooperative working relationships with other states' district attorneys, private attorneys, and child support program representatives; addressing procedural questions with the public; responding to requests for information; participating in out-of-state administrative hearings; and coordinating collection with out-of-state support agents or district attorneys.

2. Accounting
Review cases with agents, attorneys, other states and customers. Read and interpret court child support orders and order modifications. Assure that money is applied to the correct case by reconciling computer case lists to account balances. Take action to bring accounts into balance. Review information document for credit and debit satisfactions and adjust case. Under the guidance of a CSCM, audit cases by requesting information, completing an accounting, applying complex rules and laws and providing a report of audit results. Explain account activity.

3. Case Management
Interview customers to gather information and gain cooperation to establish and enforce paternity and child support orders. Assess the relationship and services needed between the non-custodial parent and his/her children. Identify potential barriers that would prevent the non-custodial parent from providing child support. Assist in resolving the needs of the non-custodial parent by suggesting community resources that help obtain employment and life skills. Coordinate with community resource workers to monitor progress of non-custodial parent and continue to identify barriers to payment of child support orders. Refer customer to community resource agencies that may assist in helping to meet child support responsibilities. Work with public and private agencies to encourage and support family self-sufficiency. Identify when child support enforcement actions might increase the potential for domestic violence and work with other agencies to assure family safety. Use enforcement remedies to meet plan outcomes.

4. Miscellaneous
Research and respond to inquiries from the public, other jurisdictions and private organizations. Explain regulations, laws and procedures. Participate in staff training. Take action on written correspondence. Attend intensive program and technical training. Learn and practice basic caseload management techniques. Adhere to confidentiality rules and policies.

RELATIONSHIPS WITH OTHERS
The CSCME has daily telephone and in-person contact with obligors, obligees, or their attorneys, and employers to exchange information and resolve child support issues. There is regular telephone and in person contact with other state, county and private agencies to exchange information related to child support issues. There is frequent contact with legal professionals to explain child support program requirements. The CSCME works closely with higher level CSCM to learn the duties of the position.

SUPERVISION RECEIVED
The CSCME receives daily technical oversight from a higher level CSCM or supervisor until basic competency is reached. Work is reviewed on a regular basis to assure adequate training outcomes and to adjust training curricula as needed. As proficiency increases, review decreases.

GENERAL INFORMATION
Periodic instate travel is required including some overnight trips and travel in inclement weather.

KNOWLEDGE AND SKILLS (KS)

Knowledge:
Basic knowledge of the principles of work organization and simplification.
Basic knowledge of mathematics and bookkeeping methods.
Basic knowledge of techniques to resolve problems and provide information
Basic knowledge of personal computers and associated software products

07/2014 - 10/2016Public Service RepresentativeCompany Name | City, State

The position has contact by phone/mail with clients, advocates, providers, Coordinated Care Organizations, outreach facilities, medical professionals, residential facilities and agency staff for the purposes of: Explaining eligibility decisions by reviewing the TRACS narrative system and mainframe computer screens.
Providing instructions to callers on how to access their medical benefits and will be verifying eligibility/coverage dates.
This may include enrolling clients into Coordinated Care Organizations and adding newborns to cases as appropriate.
Position referred callers to appropriate resources and respond to callers in a professional manner.
Also assist applicants with questions pertaining to their application or renewal and coordinates with field staff to update records as needed.
Provide good customer service by ensuring information provided is given timely and accurately.
Communicate in a calm, respectful and professional manner to ensure good customer service daily by telephone, in writing or in person with clients, coworkers, DHS/OHA field staff, DMAP, medical providers, and outreach partners.
Handles highly confidential information on a daily basis.
Team Work: Works positively as a member of multiple teams.
Attend staff meetings and/or training, provides input to maintain the integrity of the branch and department.
Demonstrates recognition of the value of individual and cultural difference; models a positive attitude regarding diversity by adding to the work environment where talents and abilities are valued.
Recognized by management for providing exceptional customer service.

10/2006 - 07/2014Public Service RepresentativeCompany Name | City, State

Implement the coordination of the Oregon State Capitol Building and grounds for use for special events, protest and exhibits.
Coordination of interactions between vendor and elected officials including Governors office.
Provide historical information pertaining to Oregon State Capitol in a historical context in a classroom environment.
Provided legislative information pertaining to proposed legislation to general public in a way that could be understood by all communities members.

01/1999 - 09/2006Counter Clerk/ PSR 1Company Name | City, State

Order and maintain supplies for the Oregon State Capitol including 90 elected officails.
Provided information pertaining tothe Legislative process and legislation status.
Also provided back up service for the Capitol Postal Services Manager including all mail services for the Oregon State Capitol.

Education and Training

1985OFFICE ADMIN/RECORDS SPEC
Concord College | | City, State, US

1983HIGH SCHOOL DIPLOMA
Bramwell High School | | City, State, US

Journalism, Print
Chemeketa Community College | City, State

Resume Overview

School Attended

Concord College
Bramwell High School
Chemeketa Community College

Job Titles Held:

CHILD SUPPORT CASE MANAGER ENTRY/ OFFICE SPECIALIS
Public Service Representative
Counter Clerk/ PSR 1

Degrees

1985 OFFICE ADMIN/RECORDS SPEC
1983 HIGH SCHOOL DIPLOMA
Journalism, Print

CHILD SUPPORT CASE MANAGER ENTRY/ OFFICE SPECIALIS Resume Example

Resume Score: 80%

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