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Child Support Case Manager Resume Example

Resume Score: 65%

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CHILD SUPPORT CASE MANAGER
Professional Summary
Motivated management professional, skilled leader at building strong working relationships with staff, peers, and internal/external customers. Expert in educating and explaining program rules, regulations, policies with agency stakeholders and constituents.
Skills
  • Strong interpersonal skills
  • Process improvement techniques
  • Operations management
  • Approachable
  • Program evaluation
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Project Coordination
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches others to meet high performance standards.
  • Dependable
  • Fast Learner
  • Building Relations
Work History
Child Support Case Manager Company Name - City, State11/1999 - 05/2005
  • As a lead worker frequently responded to grievances filed with the agency relating to child support related issues within my assigned office. 
  • Communicate often by phone, in person, or in writing with upset customers.
  • Respond to customer inquiries related to their child support cases within 24 hours.
  • Respond and prepare information for our attorney related to judicial appeals for presentation in court.
  • Conduct financial review of child support payment record to certify to another state's jurisdiction.
  • Prepare documents to initiate legal actions to another state or jurisdiction.
  • Conduct quality review of staff and provide feedback to staff directly or to the manager
Branch ManagerCompany Name - City, State06/2005 - 10/2015
  • Partner successfully with other agencies to produce business policy changes affecting agency child support referrals.
  • Trained, coached and Mentored staff to ensure smooth adoption of program policy and procedural changes.
  • Work directly with statewide stakeholders related Teen Parents to achieve a higher level of understanding related to available child support services.
  • Developed and rolled out new policies.
  • Exceed agency expectations related to collection of arrears on child support cases.
  • Hire and coordinate training of staff over the last 10 years.
  • Make regular presentations to partner agencies related to child support process and policies.
  • Recommend process and systems improvements; such as updating the system table to recognize when actions have been taken to collect child support.  When not updated the present system prompts the worker to review a case unnecessarily.
  • Supervise the work of 31 team members, offering constructive feedback on their work performance.
  • Monitor time lines and flag potential issues to be addressed.
  • Coordinate business meetings and decisions across agencies relating to business need and system interfaces.
  • Assess contract requirements relating to business needs and maintain positive contract relations with our Process Service vendor.
  • Assume ownership over team productivity and manage work flow to meet or exceed quality service goals.
  • Promptly respond to inquiries and requests from customers.
  • Solve unresolved customer issues.
  • Adhere to all confidentiality requirements at all times.
  • Investigate and resolve customer inquiries and complaints in an empathetic manner on a frequent basis.
  • Facilitate inter-departmental communication to effectively provide customer support.
  • Provide accurate, specific and timely performance feedback for staff.
  • Foster an environment which encourages continual process improvements.
  • Effective liaison between customers and internal departments.
  • Maintain up-to-date knowledge of program rules, policies and procedural changes.
Education
None: University of Oregon - City, StateAttended 1990-1992
High School Diploma: McNary High School - City, State1990
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Resume Overview

School Attended

  • University of Oregon
  • McNary High School

Job Titles Held:

  • Child Support Case Manager
  • Branch Manager

Degrees

  • None :
    High School Diploma :

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