Child Support Case Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Motivated management professional, skilled leader at building strong working relationships with staff, peers, and internal/external customers. Expert in educating and explaining program rules, regulations, policies with agency stakeholders and constituents.
Skills
Strong interpersonal skills
Process improvement techniques
Operations management
Approachable
Program evaluation
Exceptional listener and communicator who effectively conveys information verbally and in writing
Project Coordination
Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches others to meet high performance standards.
Dependable
Fast Learner
Building Relations
Work History
Child Support Case Manager , 10/1999 to 04/2005 State Of North Dakota – Carson, ND,
As a lead worker frequently responded to grievances filed with the agency relating to child support related issues within my assigned office.
Communicate often by phone, in person, or in writing with upset customers.
Respond to customer inquiries related to their child support cases within 24 hours.
Respond and prepare information for our attorney related to judicial appeals for presentation in court.
Conduct financial review of child support payment record to certify to another state's jurisdiction.
Prepare documents to initiate legal actions to another state or jurisdiction.
Conduct quality review of staff and provide feedback to staff directly or to the manager
Partner successfully with other agencies to produce business policy changes affecting agency child support referrals.
Trained, coached and Mentored staff to ensure smooth adoption of program policy and procedural changes.
Work directly with statewide stakeholders related Teen Parents to achieve a higher level of understanding related to available child support services.
Developed and rolled out new policies.
Exceed agency expectations related to collection of arrears on child support cases.
Hire and coordinate training of staff over the last 10 years.
Make regular presentations to partner agencies related to child support process and policies.
Recommend process and systems improvements; such as updating the system table to recognize when actions have been taken to collect child support. When not updated the present system prompts the worker to review a case unnecessarily.
Supervise the work of 31 team members, offering constructive feedback on their work performance.
Monitor time lines and flag potential issues to be addressed.
Coordinate business meetings and decisions across agencies relating to business need and system interfaces.
Assess contract requirements relating to business needs and maintain positive contract relations with our Process Service vendor.
Assume ownership over team productivity and manage work flow to meet or exceed quality service goals.
Promptly respond to inquiries and requests from customers.
Solve unresolved customer issues.
Adhere to all confidentiality requirements at all times.
Investigate and resolve customer inquiries and complaints in an empathetic manner on a frequent basis.
Facilitate inter-departmental communication to effectively provide customer support.
Provide accurate, specific and timely performance feedback for staff.
Foster an environment which encourages continual process improvements.
Effective liaison between customers and internal departments.
Maintain up-to-date knowledge of program rules, policies and procedural changes.
Education
None: , Expected in Attended 1990-1992 University of Oregon - Eugene, OR GPA:
High School Diploma: , Expected in 1990 McNary High School - Keizer, OR GPA:
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