(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Safety awareness
  • Organization and Time Management
  • Customer/Client relations
  • Shorthand writing
  • Travel planning for the entiredepartment
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • G Suite Knowledgeable
  • Correspondence Distribution
  • Conflict Resolution
  • Memorization and Recall
  • Strategic Planning
  • Travel and appointment coordination
  • Verbal and written communication
  • Maintains confidentiality
  • Advanced Excel spreadsheet functions
  • QuickBooks proficient
  • Independent worker
  • Confidentiality Understanding
  • Billing
  • CPR certified
  • Keyboarding skills
  • Microsoft Office
  • Quickbooks
  • 75wpm typing speed
  • Proofreading
  • Word processing
  • Schedule Management
  • Administrative support
Everett High School Everett, MA Expected in 06/2004 High School Diploma : - GPA :
  • Member of Debate Team
  • Elected Captain of Drama Club
  • Graduated in Top 10% of Class
  • Member of the Student Paper all four years
  • Dean's List all four years
  • Elected as Vice President Sophomore year
  • Currently continuing education at Umass Boston in English and Creative writing
Umass Boston Boston, Expected in Continuing Education : English Literature - GPA :
Work History
M/I Homes - Child Caretaker
Austin, TX, 07/2013 - 12/2019
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Worked with the children individually and in groups to teach social, communicative and problem-solving skills.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Created and implemented diverse educational strategies to boost development.
  • Maintained effective schedule balance between school work, after school activities, rest periods, active play and instruction.
  • Prepared healthy foods and beverages for the children based on instructed dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Sanitized dishes, tabletops, toys and all frequently touched surfaces to prevent spreading of germs.
  • Met with parents weekly to discuss daily activities, positive developments and issues.
  • Planned and guided age-appropriate tasks like reading, crafts, baking and creativity and learning based games.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 5 to 9.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Kept all areas neat, clean and properly sanitized.
  • Offered top-notch care to 3+ children at once, ranging in age from 9 to 1 years old.
  • Managed safety and security of all children under care.
  • Created safe and engaging learning environment for diverse children with various learning styles.
  • Taught children to organize toys, wash hands and to be kind, leading by example.
Eastern Metal Supply - Mortgage Loan Officer Assistant
Lake Worth, FL, 01/2006 - 11/2013
  • Maintained strict confidentiality of bank records and client information.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Maintained friendly and professional customer interactions.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Pulled mortgage rates daily, created reports on deteriorating trends and fiscal year-end losses.
  • Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.

  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Assisted senior-level credit officers with complex loan applications.
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
  • Managed event planning and execution for learning lunches and other business-centered gatherings.
  • Set up files using loan officer checklist and submitted on-time to the underwriting department for processing.
Edwards, Angell, Palmer & Dodge LLP - Receptionist/overflow Secretary
City, STATE, 10/2005 - 11/2013
  • Directed incoming calls to internal and internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected up to 400+ calls per day.
  • Assisted in administrative duties for office teams, including making phone calls, copies, filing and HR marketing mail outs
  • Drafted professional memos, letters and billing to support the law firms objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management or staff.
  • Received and routed business correspondence to correct departments and staff members.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Collected, sorted, distributed and sent mail and packages.
  • Wrote professional business documents.
  • Oversaw inventory for reception and other secretarial activities, including materials monitoring, and ordering supplies as needed.
  • Kept records in office suite to maintain our clients data by entering and updating information.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Assisted over 500+ calls via multi line phone sytem, redirtecting calls to over 12k+ employees.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Always cheerful and polite when welcoming any visitors, staff, and vendors alike.
Macy's - Customer Service Assistant
City, STATE, 06/2003 - 11/2004
  • Delivered prompt service to prioritize customer needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions about product availability and shipment times.
  • Processed payments and adjusted customer accounts to maintain current system data.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Handled over 40+ calls per shift, signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Helped 25+ customers every hour, by approaching conversations with positive attitude and understanding
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Organized data on current trends and prepared notes to highlight areas of strength and opportunities for improvement.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Performed data entry daily to record call notes, suggestions and questions.
  • Described and explained details about Macy's rewards program, to inform customers and guide purchasing decisions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided basic technical support for clients on a wide range of company products.
  • Processed payments and adjusted customer accounts to maintain current system data.

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Resume Overview

School Attended

  • Everett High School
  • Umass Boston

Job Titles Held:

  • Child Caretaker
  • Mortgage Loan Officer Assistant
  • Receptionist/overflow Secretary
  • Customer Service Assistant


  • High School Diploma
  • Continuing Education

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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