Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Childcare management
  • Childcare requirements
  • Special-needs childcare
  • Childcare background
  • Childcare experience
  • Familiarity with childcare guidelines
  • Worker training
  • Childhood development
  • Child's CPR certified
  • Children's first aid trained
  • Careful handling
  • Child development knowledge
  • Reliable team worker
  • CPR and Child CPR Training
  • Child abuse and criminal history clearance
  • Mother of 4 children
  • Child and infant CPR certified
  • Child safety
  • Store opening and closing
  • Punctuality
  • Customer relations
  • Equipment troubleshooting
  • Employee engagement and motivation
  • Payment processing
  • Customer service
  • Training and coaching
  • Accurate money handling
  • Hard-working
  • Opening and closing procedures
  • Schedule coordination
  • Cash management
  • Training and mentoring
  • Returns and exchanges
  • Customer assistance
  • ID verification
  • Cash register operation
  • Coin counting
  • Scanner operations
  • Customer greeting
  • Credit and cash transactions
  • Ingredient restocking
  • Presentation understanding
  • Sanitation guidelines
  • Food allergy awareness
  • Handling food
  • Communicating with customers
  • Cleaning procedures
  • Monitoring food safety
  • Team contribution
  • Safe food handling
  • Proper storage and preservation
  • Verifying data accuracy
  • Data transcription
  • Data entry
  • Error identification
  • Certified in 10-key
  • Filing and data archiving
  • Collecting information
  • First Aid/CPR
  • Organization
  • Supervision
  • Team management
  • Administrative support
  • Communications
  • Relationship development
Education and Training
New Plymouth High School New Plymouth, ID, Expected in 05/1999 High School Diploma : - GPA :
Experience
City Of Golden - Customer Service Representative
Golden, CO, 09/2020 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
Ollie's Bargain Outlet - Cashier
North Olmsted, OH, 07/2020 - 01/2021
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
Fogo De Chao - Child Care Worker
Houston, TX, 08/2016 - 05/2020
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Secured indoor and outdoor premises to protect children under care.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Improved group and individual behavior with positive management strategies.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Led children in tidying up, handwashing and helping with school work to teach responsibility.
  • Cared for up to 25 children ranging in age from 8 weeks to 12 years old.
  • Delivered exceptional care to groups of up to 10 to 20 children between ages 8 weeks and 12 years old.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Enforced rules to teach manners and maintain safe environment.
  • Regulated children's schedules to balance rest, learning and play.
  • Incorporated music and art activities to encourage creativity and expression.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Provided nurturing and appropriate environment for children ranging in age from 8 weeks to 12 years old.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Maintained organized and clean classroom and work areas.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Kept children safe and secure at all times.
  • Assisted children in development of social, communication and problem-solving skills.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Cleaned up spills promptly and conducted thorough sanitizing multiple times through out the day to control infections.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
Guardian Pharmacy - Head Cashier
Orlando, FL, 10/2015 - 08/2017
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Worked in competitive team environment to exceed revenue quotas.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Helped customers find specific products, answered questions and offered advice.
  • Inspected checkout areas every hour and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Managed cashier shifts and breaks.
  • Supervised more than 6 to 8 cashiers and associates to maximize performance, efficiency and service levels.
  • Helped customers find store locations and complete purchases.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Accepted merchandise returns.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Monitored exits for security issues.
  • Worked closely with front-end staff to assist customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Built and maintained productive relationships with employees.
Company Name - Salad Bar Attendant
City, State, 11/2009 - 05/2010
  • Maintained a spotless bar, guard and floor area.
  • Restocked plates, utensils and ingredients on a continual basis.
  • Replaced aging items with fresh ingredients.
  • Set up buffet and filled with food for a salad bar.
  • Prepared salad bar items in a timely manner and according to restaurant specifications.
  • Followed safety protocols in handling of equipment and food.
  • Took precautions to avoid cross-contamination between food items.
  • Cleaned food preparation and buffet areas in restaurant.
  • Monitored buffet food quantities and refilled items.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Re-stocked, organized and arranged service and food stations.
  • Cross-trained in cleaning tables and busing positions to support team and help meet all customer needs.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
Company Name - Data Entry Technician
City, State, 01/2007 - 01/2009
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Entered over a 100 pieces a day of broker/trucker data into software with 100% accuracy.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Resolved garbled or indecipherable messages using short hand or abbreviations.
  • Obtained scanned records and uploaded into company databases.
  • Verified and updated account information in company computer system.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Completed multiple 10-key actions per hour with minimum error rate.
  • Worked with fax machines to transfer documents from paper fax to live media effectively.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Reviewed fax and phone source documents to locate required data for entry.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

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Resume Overview

School Attended

  • New Plymouth High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Child Care Worker
  • Head Cashier
  • Salad Bar Attendant
  • Data Entry Technician

Degrees

  • High School Diploma

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