Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent mentor as well as high multi tasking skills and well organized.
Skills
Cultural sensitivity
Field trip facilitation
Nutrition knowledge
Child psychology knowledge
Behavioral disorders
Emotionally supportive
Outdoor activities
Microsoft Excel proficiency
Team Work
Work History
03/2020 to CurrentChild Care Therapy Aid Terratron | Bloomington, MN,
Maintained safety and cleanliness by sterilizing toys and surfaces.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Worked with supervisors to facilitate snacks, arts and crafts and naptime.
Engaged with children individually to encourage physical activity and academic curiosity.
Monitored entrances and exits to maintain safety and organized environments.
Enforced rules and managed behavior through developmentally appropriate discipline.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Complied with strict safety and organizational regulations, policies and procedures.
Assisted older children with homework assignments, providing support and mentoring.
Served as positive role model, promoting healthy interpersonal behaviors.
Documented and reported behavior issues or accidents to parents, minimizing future problems.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Modeled appropriate activities and positive behavior management.
Sparked imagination by helping children discover new things each day.
Maintained child-friendly environment by allowing frequent access to outdoor activities.
Communicated regularly with parents about daily activities and behaviors.
02/2019 to 04/2020Hotel Front Desk ClerkWhole Foods | Cary, NC,
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Maintained transaction security by verifying payment cards against identification.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Promoted local entertainment and sporting events and offered details to assist patrons.
01/2018 to 09/2019Host Front CounterTurn5 Inc | Cleveland, OH,
Maintained current knowledge of store promotions and highlighted sales to customers.
Greeted incoming customers and provided directions to different store locations.
Assisted customers by answering questions and fulfilling requests.
Worked closely with management to solve problems and handle customer concerns.
Answered questions about store policies and concerns to support positive customer experiences.
10/2014 to 08/2018Customer Service RepresentativeKeyFood | City, STATE,
Managed customer relations and customer service through daily communication and interaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Displayed integrity, honesty and knowledge that promoted culture, values and mission of company.
Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
Organized, arranged and tidied work space to make resources and products easy to locate.
Assisted with staff training by reinforcing successful performance and offering respectful coaching.
Contributed to positive environment by communicating changes in team member morale and performance to manager.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Expected in 06/2017High School Diploma | Rockaway Park High School For Environmental Sustainability, Rockaway Park, NYGPA:
Expected in 05/2020Bachelor of Science | Social WorkSUNY Buffalo State, Buffalo, NYGPA:
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School Attended
Rockaway Park High School For Environmental Sustainability
