Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent mentor as well as high multi tasking skills and well organized.

  • Cultural sensitivity
  • Field trip facilitation
  • Nutrition knowledge
  • Child psychology knowledge
  • Behavioral disorders
  • Emotionally supportive
  • Outdoor activities
  • Microsoft Excel proficiency
  • Team Work
Work History
03/2020 to Current Child Care Therapy Aid Terratron | Bloomington, MN,
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Worked with supervisors to facilitate snacks, arts and crafts and naptime.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Assisted older children with homework assignments, providing support and mentoring.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Modeled appropriate activities and positive behavior management.
  • Sparked imagination by helping children discover new things each day.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Communicated regularly with parents about daily activities and behaviors.
02/2019 to 04/2020 Hotel Front Desk Clerk Whole Foods | Cary, NC,
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
01/2018 to 09/2019 Host Front Counter Turn5 Inc | Cleveland, OH,
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted incoming customers and provided directions to different store locations.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with management to solve problems and handle customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
10/2014 to 08/2018 Customer Service Representative KeyFood | City, STATE,
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Displayed integrity, honesty and knowledge that promoted culture, values and mission of company.
  • Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
  • Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
  • Organized, arranged and tidied work space to make resources and products easy to locate.
  • Assisted with staff training by reinforcing successful performance and offering respectful coaching.
  • Contributed to positive environment by communicating changes in team member morale and performance to manager.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Expected in 06/2017 High School Diploma | Rockaway Park High School For Environmental Sustainability, Rockaway Park, NY GPA:
Expected in 05/2020 Bachelor of Science | Social Work SUNY Buffalo State, Buffalo, NY GPA:
  • First Aid/CPR Certified
  • Mental Health First Aid

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Resume Overview

School Attended

  • Rockaway Park High School For Environmental Sustainability
  • SUNY Buffalo State

Job Titles Held:

  • Child Care Therapy Aid
  • Hotel Front Desk Clerk
  • Host Front Counter
  • Customer Service Representative


  • High School Diploma
  • Bachelor of Science

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