Child Care Therapy Aid Resume Example
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CHILD CARE THERAPY AID
Professional Summary
Ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent mentor as well as high multi tasking skills and well organized.
Skills
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Work History
Child Care Therapy Aid , 03/2020 to Current
Terratron – Bloomington , MN
Terratron – Bloomington , MN
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Worked with supervisors to facilitate snacks, arts and crafts and naptime.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Monitored entrances and exits to maintain safety and organized environments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Complied with strict safety and organizational regulations, policies and procedures.
- Assisted older children with homework assignments, providing support and mentoring.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Modeled appropriate activities and positive behavior management.
- Sparked imagination by helping children discover new things each day.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Communicated regularly with parents about daily activities and behaviors.
Hotel Front Desk Clerk, 02/2019 to 04/2020
Whole Foods – Cary , NC
Whole Foods – Cary , NC
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Maintained transaction security by verifying payment cards against identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Host Front Counter, 01/2018 to 09/2019
Turn5 Inc – Cleveland , OH
Turn5 Inc – Cleveland , OH
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted incoming customers and provided directions to different store locations.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with management to solve problems and handle customer concerns.
- Answered questions about store policies and concerns to support positive customer experiences.
Customer Service Representative, 10/2014 to 08/2018
KeyFood – City , STATE
KeyFood – City , STATE
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Displayed integrity, honesty and knowledge that promoted culture, values and mission of company.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Assisted with staff training by reinforcing successful performance and offering respectful coaching.
- Contributed to positive environment by communicating changes in team member morale and performance to manager.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
High School Diploma: 06/2017
Rockaway Park High School For Environmental Sustainability - City, State
Rockaway Park High School For Environmental Sustainability - City, State
Bachelor of Science: Social Work, 05/2020
SUNY Buffalo State - City, State
SUNY Buffalo State - City, State
Certifications
- First Aid/CPR Certified
- Mental Health First Aid
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Resume Overview
School Attended
- Rockaway Park High School For Environmental Sustainability
- SUNY Buffalo State
Job Titles Held:
- Child Care Therapy Aid
- Hotel Front Desk Clerk
- Host Front Counter
- Customer Service Representative
Degrees
- High School Diploma : 06/2017
Bachelor of Science : Social Work , 05/2020
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