Goal-oriented supervisor well-versed in operational practices and regulatory requirements of child care and youth camp environments. Skilled leader and analytical problem-solver well-versed in leadership, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Skills
Self-motivated professional
Organized
Flexible & Adaptable
Conflict resolution
Teambuilding
Written and Interpersonal Communication
Multitasking abilities
Leadership
Collaboration
Work Experience
09/2012 to Current
Child Care Licensing SupervisorConnecticut Office Of Early Childhood – City, STATE,
Supervise statewide licensing of child care programs, inspection, investigation/enforcement actions;
Oversee safety requirements, inspection and certification procedures to facilitate annual licensing review;
Attended professional meetings and conferences to maintain and improve professional competence;
Manage and monitor activities of licensing staff;
Assist in the development and implementation of staff training, conduct interviews and make recommendations for hiring of new staff, conduct performance evaluations, participate in disciplinary actions/termination of employees;
Mediate and facilitate meetings between providers/local/state officials/agencies;
Determine quality assurance and performance standards for staff, ensure consistent application and interpretation of the regulations;
Assist in the development and implementation of division policies and procedures;
Considerable knowledge of supervisor/management principles,
Considerable knowledge of four separate Statutes and Regulations for Child Care Center and Group Child Care Homes, Family Child Care Homes, Youth Camps and Exempt Programs, applicable local/state/federal laws;
Prepare legal, administrative and statistical reports;
Assist in the review licensing proposals and make recommendations for statute/regulation change and legislative proposals;
Oversee processes for initial application, inspection, complaint investigation, and approval of programs;
Diffuse conflicts and respond to disputes of regulatory compliance; provide technical assistance and training;
Multiple data systems administrator and trainer, development and configuration of on line renewals and mobile inspections; extensive knowledge of Microsoft 365, Teams, ELicense, and other programs;
Collaborate and communicate with local, state and federal agencies such as the CT Office of Attorney General, the Department of Children and Family, the Department of Education, the Department of Pubic Health, the Department of Emergency Services and Public Protection, the Federal Emergency Management Agency, and the National Association for Regulatory Administration;
Considerable interpersonal, oral and written communication skills;
Present information and trainings at professional organizations and conferences, participate in state task force groups, emergency preparedness and operations at the State Armory;
Facilitate compliance meetings in accordance with the UAPA, statement of charges/notices of violations/demand to cease, negotiate/draft settlement agreements and civil penalties, exhibits and evidence for administrative and court proceedings, testify at hearings/court, oversee preparation of FOI requests;
Care 4 Kids Hearing Officer;
Member of the Office Website Advisory Team, assist with recommendations for marketing and PR to generate content for social media and website;
Notary public;
Review/approve purchase orders, give feedback on purchases to comply with division budget;
Participate in RFP review and make recommendations;
Member of the Data Governance Team, Spirit Committee, Learning Academy;
Assume Division responsibility in absence of Division Director.
11/1998 to 09/2012
Child Care Licensing SpecialistConnecticut Office Of Early Childhood – City, STATE,
Enforced statutes and regulations to maintain children's health and safety.
Conducted regulatory inspections and interviews of potential and existing child care providers and programs to determine initial and continuing regulatory compliance;
Investigated complaints of non-compliance of regulations, mistreatment of children and illegal practices;
Reviewed applications for licensure from prospective child care programs and providers;
Ability to obtain, organize, assess and present evidence related to program provider compliance with regulations;
Documentation of all pertinent information regarding regulatory compliance; including for formal and informal compliance meetings, negative actions against a licensee, testify at hearings and court proceedings, process Freedom of Information requests;
Provided guidance and consultation to providers, parents and other interested parties; maintained case records and prepared reports; coordinated services with other state and local agencies;
Presented technical assistance workshops at professional organizations to educate providers on child care regulatory issues;
Considerable knowledge of and ability to interpret relevant state and federal laws, statutes, regulations, policies and procedures related to child care programs;
Considerable knowledge of principles and techniques of early childhood education, and the operation of child care programs;
Knowledge of various economic, emotional, medical, psychological and social factors influencing attitudes and behavior of individuals and families;
Knowledge of community resources available to individuals and families;
Considerable interpersonal skills, oral and written communication skills;
Notary public;
Facilitation of trainings for providers on Emergency Preparedness and Preventing Infectious Diseases;
Certified Playground Safety Inspector;
Certified CLEAR Investigator specializing in advanced interviewing/report writing and investigative analysis.
11/1992 to 11/1998
Senior Information and Referral SpecialistUnited Way Of CT- 211 Infoline – City, STATE,
Provides information and referrals to assist professionals, agencies and parents with child care options, topics, including licensing regulations, legislative issues and quality care issues.
Facilitated communication between patients and various departments and staff.
Offered simple, clear explanations to help clients and families understand child care regulations, policies and procedures.
Collaborations with state, local and corporate organizations, recruitment and community outreach responsibilities.
Interoffice duties included staff supervision and evaluations, new employee interviews and training, employee disciplinary proceedings
Statistical and corporate reporting, case management, telephone support, counseling and computer database management
Extensive knowledge of early childhood education, licensing regulations, mandated reporting policies of the DCF and indications of quality care.
Technical assistance provided on topics such as program operations, budgeting and financial assistance programs, marketing, policy writing, staff supervision/scheduling and curriculum.
Considerable knowledge of community resources including financial assistance, taxes, Birth to Three, Care 4 Kids, special education and professional development
Representation of the agency with informational sessions at numerous conferences, trainings and corporate seminars.
Excellent written and communication skills, extensive narrative records, case reviews and staff evaluations.
Facilitation of monthly staff meetings and the development of new employee orientation.
08/1991 to 11/1992
Assistant Head TeacherKillingly Family Resource Center – City, STATE,
Promoted physical, academic and social development by implementing diverse classroom and outside activities;
Supervision of staff and coordinating staff development;
Considerable knowledge of state child care licensing regulations and policies to maintain compliance and quality of the program;
Assisted the Director and Head Teacher with the NAEYC Accreditation process, including observations and assessment of regulation compliance and the effectiveness of center policies;
Observed children to identify individuals in need of additional support and developed strategies to improve assistance;
Consulted with parents to build and maintain positive support networks and support continuing education strategies;
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Educated students in foundational concepts such as shapes, numbers and letters;
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors;
Applied play-based strategies to provide diverse approaches to learning;
Monitored students' academic, social and emotional progress and recorded in individual files;
Planned and implemented integrated lessons to meet national standards.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Completed daily reports, meal count sheets and attendance logs.
Attended IEP meetings for students and families.
Education
Expected in 05/1986 to to
Bachelor of Arts: Psychology/Sociology Eastern Connecticut State University - Willimantic, CT GPA:
Focused studies in Early Childhood Education
Professional development completed in Day Care Management from the International Correspondence School
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