Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Summary
Objective: Dedicated professional with excellent customer service skills and extensive experience in enforcing policies and procedures. Interested in opportunities that will allow me to use my expertise in regulating the Code of Maryland Regulations to provide a safe environment for the public.
Core Qualifications
Interpersonal Skills
Computer proficient in Microsoft word, office, PowerPoint
Business Administration /Management
Case Management
Outstanding Social Skills
Team Building
Interactive Teaching/Learning
Facilitator
Time Management
Education
Coppin State UniversityBaltimore, MDExpected in 2014 ā āM.S:Adult ED Administration and Supervision - GPA:Adult ED Administration and Supervision
Coppin State UniversityBaltimore, MDExpected in 2011 ā āB.S Degree: - GPA:Early Childhood Education
Baltimore City Community CollegeBaltimore, MDExpected in 2004 ā ā: - GPA:
Forest Park Senior High SchoolBaltimore, MDExpected in 1992 ā āH.S Diploma: - GPA:
Work History
Maryland State Department Of Education Office Of Child Care - Child Care Licensing Specialist City, STATE, 06/2012 - Current
Inspect and monitor child care programs to ensure compliance with Maryland state regulations
Process applications
Conduct pre-site visits
Complete detail reports by recording and documenting violationsĀ
Participate and faciilitate on-going training for child care through the Maryland State Department of Education
Prepare and testify in court hearings on the behalf of state agency
Review qualifications and track re-certification to maintain licensure.
Enforce four types of code of Maryland regulationsĀ
Investigate complaints and work closely with the health, fire, and zoning department to ensure safety of facilities, staff, and children.
Provide technical assistance with curriculum instruction
Network with commumity resource centers
Facilitate and conduct orientations for family child care providers and centers to provide information on the licensing process and other requirements.
Maintain files and manage a caseload of over 100 child care programs
Input data into Maryland State department of Education data base
Provide Office Coverage that include answering all calls, resolve customer concerns, assist visitors, and handle incoming/outgoing mail
Examine staff and children program records to review required documents
Joyful Joyful Child Care - Child Care Administrator City, STATE, 08/1999 - 2012
Trained, supervised, and managed employees.
Manage day-to-day activities and instruction
Evaluated staff and children
Monitored and provided a safe learning atmosphereĀ
Enforced policies and procedures mandated by the state of Maryland
Conducted tours and Implemented marketing strategies
Maintained staff and children records
Fostered positive relationships and learning experiences with employees, parents, and each child
Prepare budgetsĀ
Work actively with staff to maintain high curriculum standards
Kids Palace Daycare Center - Senior Staff Teacher City, STATE, 06/1996 - 09/1999
Lead teacher of the 3 year old pre-school classroom
Assisted in coordinating P.T.A meetings, field trips, and graduation ceremonies
Prepared weekly lesson plans and activities
Completed necessary training to remain in compliance with state regulations.
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