A dedicated, organized, detail-oriented and conscientious worker, able to prioritize effectively to accomplish multiple tasks. Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. Would like the opportunity to utilize my personality and skills to contribute to the the success of your company and your clients.
Highlights
Verbal Communication
Written Communication
Flexibility
Teamwork
Great people skills
Positive and cheerful
3 Years of Professional Childcare Experience
13 Years of Personal Experience Caring for my Autistic Son
Human Resource Experience
Administrative Assistant Experience
Microsoft Office
Internet
17 Years of Customer Service-Discover Financial Services
Accomplishments
Worked with special needs children, including those with developmental disabilities (autism), mental challenges and physical impairments.
Solved child behavioral issues in positive and constructive way.
Maintained consistent and constructive communication with parents. in order to enhance child's developmental growth.
Promoted to lead teacher within one week of beginning my position at Open Door Fellowship Church.
Consistently received positive feedback from parents.
Cared for my own autistic son for 13 years.
Experience
09/2014 to 04/2015
Child Care Lead Teacher-2 to 3 year oldsEcolab Inc. – Springfield, MO,
Promoted from assistant to lead teacher after 1 week.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Implemented appropriate level of consistent boundaries for children and recommended other measures to correct inappropriate behavior.
Carefully monitored children's play activities.
Offered detailed daily reports that outlined each child’s activities.
Incorporated music and art activities to encourage creativity and expression.
Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
Sparked creativity and imagination by helping children discover new things each day.
Offered stimulating curriculum that accommodated all learning styles.
Communicated with children's parents and guardians about daily positive activities, behaviors and problems.
Addressed concerning behavior with empathetic dialogue in order to create an action plan with parental support.
04/1989 to 07/1991
Child Care Teacher- 2 to 3 year oldsDevereux – Livingston, NY,
Read stories to the children and taught them painting, drawing and crafts.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Carefully monitored children's play activities.
Incorporated music and art activities to encourage creativity and expression.
Created and implemented a developmentally appropriate curriculum.
Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
Communicated with children's parents and guardians about daily positive activities, behaviors and problems.
Led reading classes for preschool-aged children.
04/2015 to 11/2015
Human Resources/Cargo Claims RepresentativeStewart Transport INC – City, STATE,
Processed identification requirements and paperwork for new employees.
Introduced benefit options, and completed enrollments.
Managed administrative portion of terminations.
Maintained several informational databases.
Researched cargo claims and responded appropriately to resolve.
02/2009 to 11/2012
Human Resource RepresentativeDiscover Financial Services – City, STATE,
Customer Service - assisted employees and upper level management.
Analyzed employment-related data and prepared required reports.
Accurately audited and processed Human Resources transactions.
Prepared and conducted new hire orientations and benefit presentations.
Effectively manage internal job posting process utilizing People Click software.
06/2005 to 02/2009
Administrative AssistantDiscover Financial Services – City, STATE,
Experienced in Microsoft Office.
Maintained confidential personnel files and databases.
Completed reports, analyzed data, proofread documents and prepared presentations and reports.
Provided customer service to a diverse population of administrators, staff and general public.
Education
Expected in
Diploma: Moon Valley High School - Phoenix, AZ GPA:
Expected in
: Glendale Community College - Glendale, AZ GPA: 59 Credit Hours
Skills
Administrative Assistant, Customer Service, Database Management, Human Resources, Microsoft Office, Front Desk, Training Presentations, Teamwork, Empathy, Leadership, Verbal & Written Communication
Additional Information
ACCOMPLISHMENTS: Two time Discover Card Excellence Award winner. Discover Card Innovations President's Club winner and two-time Platinum Club winner
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