SEARCH

Chief, Compliance Automation Division Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CHIEF, COMPLIANCE AUTOMATION DIVISION
Summary

Highly organized and detail-oriented Program Manager bringing an in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives in support of functional operations and project completion. Excellent aptitude for financial management, budgeting, project management, and team leadership. Military veteran ready to take expertise and 16+ years experience to a new company.

Skills
  • Organizational skills
  • Communication skills
  • Customer Service
  • Time Management
  • MS Office
  • Strategic planning and execution
  • Program leadership
  • Administrative support
Experience
Chief, Compliance Automation Division, National Security Agency, August 2018-CurrentFort George G Meade, MD
  • Manage day-to-day progress of more than 20 compliance automation projects within the Comprehensive Compliance Program.
  • Plan the overall program, manage program budget and resources, and monitor progress of individual projects to ensure milestones are being met.
  • Manage risks and issues that arise throughout the program lifecycle, as well as identify and coordinate mitigation strategies.
  • Ensure coordination across project teams and manage dependencies between projects to ensure overall delivery of the program.
  • Deliver high level of service and support to each customer, paving the way for future business opportunities.
  • Evaluated customer service statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Partner Engineering Lead, National Security Agency, August 2014-August 2018Fort George G Meade, MD
  • Coordinated and communicated program technical strategies and direction with leadership, stakeholders, and customers.
  • Identified and prioritized development activities; collaborated with operational teams to ensure understanding and alignment of strategic goals.
  • Improved operational efficiencies, managing work requests, new requirements, and operational updates while coordinating logistics to verify delivery dates.
  • Facilitated adherence to all safety and regulatory objectives, including client-specific projects and training programs.
  • Provide clear and concise status reports to program sponsors and stakeholders.
  • Collaborate with HR team to determine organizational needs and position requirements for potential employee candidates.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve customer service initiatives.
Project Manager, National Security Agency, July 2004-August 2014Fort George G Meade, MD
  • Evaluated and optimized operations to target current and expected demands; assessed upcoming projects to forecast projected resource requirements.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified issues and implemented appropriate solutions to deliver efficient remediation.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Communicated with clients, delivering timely and relevant status updates.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
Associate of Applied ScienceCommunication Application Technology, , , Community College of The Air Force, , MontgomeryALOctober 2004
Some College (No Degree)Electrical Engineering, , University of Maryland - College Park, College ParkMD
Certifications

Leadership Professional in Ethics and Compliance (LPEC)

Security Clearance

Active TS//SI with NSA Special Background Investigation - 2016

Full Scope Polygraph - 2008

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • National Security Agency

School Attended

  • Community College of The Air Force
  • University of Maryland - College Park

Job Titles Held:

  • Chief, Compliance Automation Division
  • Partner Engineering Lead
  • Project Manager

Degrees

  • Associate of Applied Science
    Some College (No Degree)

Similar Resumes

View All
Chief,-Compliance-Automation-Division-resume-sample

Chief, Compliance Automation Division

National Security Agency

Pasadena, Maryland