Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity in high-volume, fast-paced operations. Experienced with [Type] cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational [Language] skills. Talented [Type] Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing all personnel activity in hospitality industry. Exceptional communication skills with ability to give clear instructions to subordinates. Organized and reliable with outstanding menu creation capabilities.
Skills
Sabre (5 years), Microsoft Office (5 years), Peoplesoft (5 years), Apollo (4 years)
Accounts receivable
Apollo
Vehicle repairs
Auto repair
Billing
Call center
Coaching
Clients
Customer relations
Customer satisfaction
Financial
Inventory
Leadership
Team Lead
Managing
Microsoft Office
Navy
Organizational
Payroll
Peoplesoft
Policies
Processes
Repairs
Sabre
Safety
Settlements
Sound
Supervisory skills
Supervisory
Voice
And data
Food plating and presentation
Signature dish creation
Kitchen equipment operation and maintenance
Sanitation guidelines
Forecasting and planning
Recipes and menu planning
Food inventories
Made-to-order meals
Education
Westwood CollegeDenver, COExpected in – –Associates of Occupational Studies:Occupational Studies - GPA:
Lincoln College of Technology, Expected in – –Diploma:Diesel Technology - GPA:
Work History
Aramark Corp. - Chef Corning, NY, 04/2012 - Current
Manage day to day operations of a mobile auto repair facility.
Responsible for payroll and management of all employees.
Implemented dynamic team process strategies that resulted in operational production growth and motivation.
Provided vehicle diagnostics and provided accurate estimates.
Monitor stock of current inventory of parts and forecast future deliveries.
Provide estimate and quotes for clients.
Ensured timely completion of vehicle services.
Superb knowledge of vehicle repairs on various makes and models.
Ensured timely completion of vehicle services.
Developed recipes and menus by applying understanding of market demand and culinary trends,
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Aramark Corp. - Chef Denton, TX, 09/2019 - 01/2020
Team Lead, 24/7, Strong supervisory skills managing a staff of 16 including training, coaching, and developing.
Effectively manage the daily operations and recommend and manage improvements to simplify processes, improve customer satisfaction and decrease company costs.
Establish team objectives to drive high team productivity and exemplary performance.
Responsible for ensuring organizational objectives are met by monitoring and adjusting call center work schedules.
Accountable for staff performance and compliance with departmental standards, policies and procedures.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Collaborated with [Job title] and [Job title] to create delicious meals for large banquets, including [Type] and [Type] events for up to [Number] people.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Conduent Incorporated - Sommelier/cashier East Lansing, MI, 03/2018 - 11/2019
Highly skilled with hands on experience and training to perform service, diagnostics, and repairs on domestic and imported cars and trucks.
Strong knowledge in interpreting technical specifications.
Provide leadership to other mechanics to increase repair accuracy and ensure safety compliance.
Performed tasks from work orders in a timely manner.
Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
Promoted special wine menu for holidays including Thanksgiving and Christmas to complement chef's dinner specialties.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
24-7 Intouch - Customer Service Team Lead City, STATE, 05/2015 - 11/2017
Independently manage accounts receivable and billing, monitor collections activity business customers' voice and data accounts.
Prepare account analyses for customer to validate account balances, analyze and evaluate business risks of customers to make sound financial decisions.
Executed and supervised payment arrangements, negotiated settlements and made decisions regarding referral to outside collection agencies.
Took supervisory escalation calls, answered questions and assisted reps with complex issues.
Trained and supervised new hires in areas of procedures, customer relations, and system operations.
Resolved customer service issues using company processes and policies and provided updates to customers.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Coached new team members on service techniques and provided scoring through quality assurance program.
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