Skilled Retail Sales professional with 4 years of experience in Retail sales environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Skills
Sanitation guidelines
Food plating and presentation
Problem-solving
Effective communications
Steady food flows
Company quality standards
Performance improvement
Utensils and equipment
Product and service sales
Sales expertise
Store opening and closing
Product promotions
Loss prevention
Cash register operation
Cash Handling
Customer service
Team building
Communications
Problem resolution
Refunds and exchanges
Cash drawer management
Stocking and replenishing
Credit card processing
Customer assistance
Payment collection
Bagging and packaging
Product restocking
Cash balancing
Cleanliness
Price changes
Money handling
Bagging assistance
Currency counting
Guest inquiries
Order taking
Product knowledge
Payment accepting
Bilingual in spanish
Work History
Chef, 06/2019 - Current San Antonio Zoo – Olmos Park, TX,
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Developed recipes and menus by applying understanding of market demand and culinary trends,
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Properly handled and stored food to eliminate illness and prevent cross-contamination.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Maintained well-organized mise en place to keep work efficient and consistent.
Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Cashier, 05/2018 - 02/2019 Sims Metal – Lavergne, TN,
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales circulars and monitored price changes.
Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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