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Check-In Clerk Resume Example

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CHECK-IN CLERK
Summary
  • Over 10 years highly successful professional experience in working in a medical office
  • Proven ability to excel in stressful environments and open to shifts works
  • Self-motivated, proactive,confident in making independent decisions
  • Hardworking,very reliable,trustworthy,peoples person
Skills
  • Professional and mature
  • Inventory replenishment
  • Mail management
  • Strong problem solver
  • Time management
  • Friendly, positive attitude
  • People skills
  • Client relations
  • Work well independently
  • Inventory coordination
  • Medical recordkeeping
  • Insurance Verification
  • Active listening
  • Flexible
  • Communication
  • Package and mail receipt
  • Office supplies ordering
  • Appointment confirmation
  • Oral and writing communication
  • Customer assistance and interaction
  • Listening skills
  • Team collaboration
  • Issue handling
  • Recordkeeping
  • Cash transactions
  • Call routing
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Patient callbacks
  • Records maintenance
  • Leadership
  • Problem resolution
  • Work ethic
  • Stocking supplies
  • Communicating with patient families
Experience
Company Name | City, StateCheck-In Clerk03/2019 - Current
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout office.
  • Routed agreements, contracts and invoices through signature process.
  • Maintained positive working relationship with fellow staff and management.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Company Name | City, StateInventory Clerk03/2019 - Current
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
Company Name | City, StateMedical Records Clerk 01/2012 - 02/2019
  • Pulled patient charts for upcoming appointments.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Kept department clean, organized and professional.
  • Obtained information by contacting appropriate personnel or patients.
  • Purged outdated files.
  • Disseminated information to correct department, individual or outside location.
  • Scanned incoming documentation.
  • Observed confidentiality and safeguarded all patient-related information.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Logged all requests for medical records into spreadsheets.
Company Name | City, StateFront Desk Receptionist01/2012 - 02/2018
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated group medical records and technical library to support smooth office operations.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Answered multi-line phone system and directed callers to requested personnel and departments.
Education and Training
Seagul | CityHigh School Diploma
Refernces

Seagull

(954)515-2345

Angie Campbell

(239)204-0816

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Resume Overview

School Attended

  • Seagul

Job Titles Held:

  • Check-In Clerk
  • Inventory Clerk
  • Medical Records Clerk
  • Front Desk Receptionist

Degrees

  • High School Diploma

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