Qualified Customer Service Representative with over 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Winner of the Discover Employee of the Quarter” Award, 2007.
Resolved client issues and minimizes losses experienced by the company.
Work on a diversity of issues with excellent communication skills.
Assist customer's and help them recognize charges.
Interview customers and merchants to resolve disputes between them.
Recommended and helped customers select products
based on their needs.
Cross-trained and provided back-up for other customer service representatives when needed.
Expressed appreciation and expressed appreciation for customers
Developed effective relationships with all call center departments through clear communication.
Maintained up-to-date records at all times.Maintained up-to-date records at all times.
Addressed customer service inquiries in a timely and accurate fashion.
Managed team of 20-30 team Members.
Served as mentor to junior team members.
Served as liaison between customers, team members and upper management.
Scheduled staffing for multiple branch locations.
Confirmed that appropriate changes were made to resolve customers' problems.
Companies Worked For:
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