Seasoned Chargeback Specialist with more than 33 years of experience in fast-paced
Business. Excellent communication and work ethic skills. Track record of achieving
exceptional results in a VISA and Mastercard work environment.
Strong organizational skills
Decision Making Skills
Active listening skills
Energetic work attitude
Adaptive team player
Chargeback/ Dispute Specialist04/2007 to 08/2016IncommColumbus, GA
Reviewed daily negative balance Visa and Mastercard reports, in search of merchants force posted transactions.
Reviewed spreadsheets and monitored daily activity for negativity, in order to restrict accounts in negative status.
Initiated chargebacks to merchant accounts which resulted in credits to cardholder accounts, and debits to merchant accounts.
Initiated chargebacks on invalid card numbers requested from accounting department to reconcile bank records.
Reviewed incoming cardholder correspondence, disputing charges and designating the proper reason codes to ensure the correct action is taken.
Imaged documents through Mastercard and Visa online to assure committal and acceptance is received by each party.
Checked daily for possible representments and issued credits to cardholder accounts that were not represented after 45 day timeframe expired.
Chargeback/Dispute Specialist09/1983 to 03/2007TSYSColumbus, GA
Handled Visa and Mastercard disputes and initiated chargebacks for various reason codes including fraud.
Initiated chargebacks through VROL (Visa Resolve Online) and Mastercard Online systems.
Answer telephones and give information to cardholders, take messages, or transfer calls to appropriate individuals.
Initiated follow-up calls to cardholders by telephone or letter, and advised of denial upon instruction from management.
Create, maintain, and enter information into databases.
Maintained documentation and cardholder correspondence and assured proper filing upon completion of investigation.
Made copies of correspondence or other printed material.
Associate of Arts: Elementary EducationMay 1979Chattahoochee Valley Community CollegePhenix City, ALElementary Education
Proficient Computer skills, databases, Decision Making and problem solving, documentation, English, filing, instruction, Listening, Reading, Excel spreadsheets, take messages, make copies, telephone ettiquitte, and customer oriented.
Skills related to Visa and MasterCard and other duties as assigned by supervisor or upper management.