channel marketing manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Experienced professional with more that 20 years working in a technical environment
Qualifications
Project Management
System Analysis
Solid Understanding of Account Management
Team Leadership and Collaboration
Adaptable to Change
Strong Interpersonal Skills
Training and Development
Process oriented approach to problem solving
Accomplishments
Successfully launched the Brazil Phase O Project to expand business in Brazil and decrease tax liability.
Implemented Deal Registration Process for Synergy deals for the Vocollect Hardware Partner Program.
Developed a Global Partner Report to provide insight to current partner information.
Project Manager for Customer Master Clean Up project which eliminate ???? duplicate accounts in Oracle.
Work Experience
Channel Marketing Manager, 2011 to Current Nasuni – Seattle, WA,
Assist in proposing and defining the program and its requirements (legal and commercial), including partner categories, program participation and partner competency requirements, program costs, incentives and benefits based on Vocollect's product, market, and channel strategy.
Improve existing and develop new program components and offerings, positioning the offerings and articulating value propositions to internal constituents, partners, and partner' end-user customers.
Manage and enforce compliance to program policy and processes - reporting, communicating, and facilitating to help Business Development Managers assure their partners achieve and maintain "good standing" status in the partner program.
Create and maintain program documentation, including policy descriptions and explanations, process maps and flow charts, roles and responsibilities - assuring documentation is up to date, accessible, and communicated.
Work cross-functionally with Channel Marketing to develop program collateral including brochures, presentations, and web content.
Solicit fact-based feedback from the Business Development, Professional Services, Senior Management, and Partners to understand opportunities for improvements to the program.
Resolve issues regarding policy interpretation and compliance to requirements, defining and implementing corrective actions, and escalating issues to Senior Management as needed.
Manage and maintain content and administration of partner website.
Operations Process Specialist, 06/2009 to 2011 Trelleborg Engineered Systems – Wakefield, MA,
Served as the gatekeeper for all process changes as they relate to Operations team responsibilities, which impact the Enterprise system's (Oracle) information and reporting capabilities.
Applied regular quality checks to ensure that the Oracle data was complete and accurate.
Worked with various business functions to ensure that the organization did not use multiple (potentially inconsistent) versions of the same master data in different parts of its operation.
Proactively identified issues and worked with cross-functional teams to determine root cause and corrective action.
Ran ad hoc reports on behalf of the business as requested; utilizing Discoverer Plus.
Provided on-going guidance to the business regarding best practices and process flow design.
Lead cross functional business process development and data flow requirements to maximize overall organizational efficiency.
Worked directly with the IS organization to resolve technical issues, enable data collection, rules administration, error detection and correction, data consolidation, data distribution and data governance.
Provided oversight for Deal Registration Process.
Account Development Representative, 02/2007 to 06/2009 Arrow Electronics – San Diego, CA,
Consistently achieved demand generation quota of qualified leads.
Collaborated with the Regional Sales Managers (RSM) to identify target accounts and devise marketing strategy.
Prepared and participated in various marketing activities which included Trade Shows, Supply Chain matched networking events in an effort to drive revenue for Vocollect Supply Chain solutions.
Utilized Salesforce.com to manage contacts and leads through query and reporting functions.
Initiated a handoff conference call process with RSM and prospect to reduce follow up delays in the sales process.
Sr. Customer Service Representative, 03/2005 to 02/2007 Shipmonk – Bay Shore, NY,
Oracle power user, responsible for initial troubleshooting issues with the Order Management and Customer Master Modules.
Conducted functional testing as needed.
Ensured data quality of customer information and orders within Oracle.
Assisted in the development of reports to provide effective decision-making.
Trained group of five (5) Customer Service Representatives, including one Customer Service Representative in the UK in the use of Oracle Order Management, account relationship management, company operations, and procedures.
Assisted Product Management and Marketing with promotions, product introductions and customer communications as required.
Managed International accounts prior to the establishment of a Customer Service team in the Vocollect, United Kingdom office.
Customer Service Representative, 2001 to 2004 Oerlikon – Texas, AL,
Handled customer and partner order processing.
Managed customer support for 80 plus distribution centers.
Resolved discrepancies with orders, Return Material Authorization data, billings and credits.
Compiled data to assist with the renewal of customer support contracts.
Leadership Case Manager, 01/2000 to 01/2001 Cognizant Technology Solutions – Warrenville, IL,
Developed a recruitment strategy, which successfully met the goal for the program launch.
Managed $500,000.00 program grant.
Provided instructional leadership training, career and personal coaching for interns.
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