Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Experienced professional with more that 20 years working in a technical environment


Project Management

System Analysis

Solid Understanding of Account Management

Team Leadership and Collaboration

  • Adaptable to Change
  • Strong Interpersonal Skills
  • Training and Development
  • Process oriented approach to problem solving

Successfully launched the Brazil Phase O Project to expand business in Brazil and decrease tax liability.

Implemented Deal Registration Process for Synergy deals for the Vocollect Hardware Partner Program.

Developed a Global Partner Report to provide insight to current partner information.

Project Manager for Customer Master Clean Up project which eliminate ???? duplicate accounts in Oracle.

Work Experience
Channel Marketing Manager, 2011 to Current
NasuniSeattle, WA,
  • Assist in proposing and defining the program and its requirements (legal and commercial), including partner categories, program participation and partner competency requirements, program costs, incentives and benefits based on Vocollect's product, market, and channel strategy.
  • Improve existing and develop new program components and offerings, positioning the offerings and articulating value propositions to internal constituents, partners, and partner' end-user customers.
  • Manage and enforce compliance to program policy and processes - reporting, communicating, and facilitating to help Business Development Managers assure their partners achieve and maintain "good standing" status in the partner program.
  • Create and maintain program documentation, including policy descriptions and explanations, process maps and flow charts, roles and responsibilities - assuring documentation is up to date, accessible, and communicated.
  • Work cross-functionally with Channel Marketing to develop program collateral including brochures, presentations, and web content.
  • Solicit fact-based feedback from the Business Development, Professional Services, Senior Management, and Partners to understand opportunities for improvements to the program.
  • Resolve issues regarding policy interpretation and compliance to requirements, defining and implementing corrective actions, and escalating issues to Senior Management as needed.
  • Manage and maintain content and administration of partner website.
Operations Process Specialist, 06/2009 to 2011
Trelleborg Engineered SystemsWakefield, MA,
  • Served as the gatekeeper for all process changes as they relate to Operations team responsibilities, which impact the Enterprise system's (Oracle) information and reporting capabilities.
  • Applied regular quality checks to ensure that the Oracle data was complete and accurate.
  • Worked with various business functions to ensure that the organization did not use multiple (potentially inconsistent) versions of the same master data in different parts of its operation.
  • Proactively identified issues and worked with cross-functional teams to determine root cause and corrective action.
  • Ran ad hoc reports on behalf of the business as requested; utilizing Discoverer Plus.
  • Provided on-going guidance to the business regarding best practices and process flow design.
  • Lead cross functional business process development and data flow requirements to maximize overall organizational efficiency.
  • Worked directly with the IS organization to resolve technical issues, enable data collection, rules administration, error detection and correction, data consolidation, data distribution and data governance.
  • Provided oversight for Deal Registration Process.
Account Development Representative, 02/2007 to 06/2009
Arrow ElectronicsSan Diego, CA,
  • Consistently achieved demand generation quota of qualified leads.
  • Collaborated with the Regional Sales Managers (RSM) to identify target accounts and devise marketing strategy.
  • Prepared and participated in various marketing activities which included Trade Shows, Supply Chain matched networking events in an effort to drive revenue for Vocollect Supply Chain solutions.
  • Utilized to manage contacts and leads through query and reporting functions.
  • Initiated a handoff conference call process with RSM and prospect to reduce follow up delays in the sales process.
Sr. Customer Service Representative, 03/2005 to 02/2007
ShipmonkBay Shore, NY,
  • Oracle power user, responsible for initial troubleshooting issues with the Order Management and Customer Master Modules.
  • Conducted functional testing as needed.
  • Ensured data quality of customer information and orders within Oracle.
  • Assisted in the development of reports to provide effective decision-making.
  • Trained group of five (5) Customer Service Representatives, including one Customer Service Representative in the UK in the use of Oracle Order Management, account relationship management, company operations, and procedures.
  • Assisted Product Management and Marketing with promotions, product introductions and customer communications as required.
  • Managed International accounts prior to the establishment of a Customer Service team in the Vocollect, United Kingdom office.
Customer Service Representative, 2001 to 2004
OerlikonTexas, AL,
  • Handled customer and partner order processing.
  • Managed customer support for 80 plus distribution centers.
  • Resolved discrepancies with orders, Return Material Authorization data, billings and credits.
  • Compiled data to assist with the renewal of customer support contracts.
Leadership Case Manager, 01/2000 to 01/2001
Cognizant Technology SolutionsWarrenville, IL,
  • Developed a recruitment strategy, which successfully met the goal for the program launch.
  • Managed $500,000.00 program grant.
  • Provided instructional leadership training, career and personal coaching for interns.
  • Supervised daily project supervision, scheduling, outreach orientation, intake follow-up and reporting.
  • Fostered working relationships with other profit and non-profit agencies to provide in-kind services for the program interns.
  • Such services included, computer training, drivers' education, data entry and life skills training.
Sr. Logistics Analyst, 1999 to 2000
Bechtel Plant Machinery, Inc Westinghouse CorporationCity, STATE,

Assumed lead responsibility for anticipating and identifying logistical needs of all customers and provided proposals to address these needs.

Education and Training
Masters Certification: Project Management, Expected in 2011
PM Centers - Pittsburgh, Pa
Masters: Public Administration Business Courses, Expected in
University of Pittsburgh - Pittsburgh, PA

Public Administration Certificate in Personnel and Labor Relations

Bachelor of Science: Information Science, Expected in
University of Pittsburgh - Pittsburgh, PA

Computer Skills

Microsoft 365

Oracle R12

VISIO 2010

Windows XP


Member, Project Management Institute, National Chapter 2011

Member, Alpha Kappa Alpha Sorority, Incorporated 1983-Current

Volunteer, Winchester Thurston School Development Fund

Member, Winchester Thurston Parent Ambassador

Member, Winchester Thurston Parent Association

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resume Strength

    Resume Overview

    School Attended

    • PM Centers
    • University of Pittsburgh
    • University of Pittsburgh

    Job Titles Held:

    • Channel Marketing Manager
    • Operations Process Specialist
    • Account Development Representative
    • Sr. Customer Service Representative
    • Customer Service Representative
    • Leadership Case Manager
    • Sr. Logistics Analyst


    • Masters Certification
    • Masters
    • Bachelor of Science

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