Channel Marketing Manager resume example

• Served as the gatekeeper for all process changes as they relate to Operations team responsibilities, which impact the Enterprise system's (Oracle) information and reporting capabilities.
• Applied regular quality checks to ensure that the Oracle data was complete and accurate.
• Worked with various business functions to ensure that the organization did not use multiple (potentially inconsistent) versions of the same master data in different parts of its operation.
• Proactively identified issues and worked with cross-functional teams to determine root cause and corrective action.
• Ran ad hoc reports on behalf of the business as requested; utilizing Discoverer Plus.
• Provided on-going guidance to the business regarding best practices and process flow design.
• Lead cross functional business process development and data flow requirements to maximize overall organizational efficiency.
• Worked directly with the IS organization to resolve technical issues, enable data collection, rules administration, error detection and correction, data consolidation, data distribution and data governance.
• Provided oversight for Deal Registration Process.

• Consistently achieved demand generation quota of qualified leads.
• Collaborated with the Regional Sales Managers (RSM) to identify target accounts and devise marketing strategy.
• Prepared and participated in various marketing activities which included Trade Shows, Supply Chain matched networking events in an effort to drive revenue for Vocollect Supply Chain solutions.
• Utilized Salesforce.com to manage contacts and leads through query and reporting functions.
• Initiated a handoff conference call process with RSM and prospect to reduce follow up delays in the sales process.

• Oracle power user, responsible for initial troubleshooting issues with the Order Management and Customer Master Modules.
• Conducted functional testing as needed.
• Ensured data quality of customer information and orders within Oracle.
• Assisted in the development of reports to provide effective decision-making.
• Trained group of five (5) Customer Service Representatives, including one Customer Service Representative in the UK in the use of Oracle Order Management, account relationship management, company operations, and procedures.
• Assisted Product Management and Marketing with promotions, product introductions and customer communications as required.
• Managed International accounts prior to the establishment of a Customer Service team in the Vocollect, United Kingdom office.

• Handled customer and partner order processing.
• Managed customer support for 80 plus distribution centers.
• Resolved discrepancies with orders, Return Material Authorization data, billings and credits.
• Compiled data to assist with the renewal of customer support contracts.

• Developed a recruitment strategy, which successfully met the goal for the program launch.
• Managed $500,000.00 program grant.
• Provided instructional leadership training, career and personal coaching for interns.
• Supervised daily project supervision, scheduling, outreach orientation, intake follow-up and reporting.
• Fostered working relationships with other profit and non-profit agencies to provide in-kind services for the program interns.
• Such services included, computer training, drivers' education, data entry and life skills training.

Assumed lead responsibility for anticipating and identifying logistical needs of all customers and provided proposals to address these needs.