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Certified Trainer Resume Example

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AndrewKosenski
Summary

Skilled Certified Restaurant Manager and Staff Trainer bringing top-notch communication, organizational and relationship-building abilities. Detail-oriented and industrious team player creates new programs and delivers exceptional results using wide range of training techniques. Over 10+ years of experience in corporate training and education.

Skills
  • Manager of Business Development and Sales
  • Staff training and development
  • Personalized instruction
  • Information presentation
Experience
Certified Trainer
City, StateCompany Name/Nov 2018 to May 2020
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Documented participant attendance, engagement and progress.
Server/Host Trainer
City, StateCompany Name/Aug 2017 to Jan 2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Completed opening and closing checklists to facilitate smooth restaurant operations..
  • Provided timely checks on guest needs and brought requests.
  • Increased sales of high margin menu items through effective upselling.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Documented training activities and changes to analyze program effectiveness.
  • Assessed training needs, using employee surveys and interviews to gather data.
Bartender/Server Trainer
City, StateCompany Name/Jan 2016 to Jul 2017
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Produce Associate
City, StateCompany Name/Dec 2014 to Feb 2016
  • Greeted customers and provided immediate and courteous service.
  • Restocked produce and removed expired or damaged merchandise.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Checked prices and located products for customers.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Assisted customers with product, promotion and policy information.
  • Operated balers, power jacks and slicing machines.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Updated signage to reflect current pricing and promote target merchandise.
Education and Training
High School DiplomaCentaurus High SchoolJun 1996City, State
  • 3.8 GP
  • Student Council Member
  • French Club Member
  • Thespian Troup Member
  • Improve Group
  • Yearbook Staff
Some College (No Degree): General EducationAims Community CollegeCity, State
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Resume Strength
  • Completeness
  • Strong summary

Resume Overview

School Attended

  • Centaurus High School
  • Aims Community College

Job Titles Held:

  • Certified Trainer
  • Server/Host Trainer
  • Bartender/Server Trainer
  • Produce Associate

Degrees

  • High School Diploma
    Some College (No Degree) : General Education

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