Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Skilled Certified Restaurant Manager and Staff Trainer bringing top-notch communication, organizational and relationship-building abilities. Detail-oriented and industrious team player creates new programs and delivers exceptional results using wide range of training techniques. Over 10+ years of experience in corporate training and education.
Skills
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Experience
Certified Trainer, 11/2018 - 05/2020
Albany International Corporation – Kaukauna, WI,
Albany International Corporation – Kaukauna, WI,
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Completed frequent assessments of training materials, structure and success rates to enhance program.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Documented participant attendance, engagement and progress.
Server/Host Trainer, 08/2017 - 01/2019
Sam's Club – Denver, CO,
Sam's Club – Denver, CO,
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Completed opening and closing checklists to facilitate smooth restaurant operations..
- Provided timely checks on guest needs and brought requests.
- Increased sales of high margin menu items through effective upselling.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Documented training activities and changes to analyze program effectiveness.
- Assessed training needs, using employee surveys and interviews to gather data.
Bartender/Server Trainer, 01/2016 - 07/2017
The Bayou Burger – City, STATE,
The Bayou Burger – City, STATE,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Produce Associate, 12/2014 - 02/2016
Walmart Supercenter – City, STATE,
Walmart Supercenter – City, STATE,
- Greeted customers and provided immediate and courteous service.
- Restocked produce and removed expired or damaged merchandise.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Monitored work environment to maintain safety, cleanliness and organization.
- Checked prices and located products for customers.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Assisted customers with product, promotion and policy information.
- Operated balers, power jacks and slicing machines.
- Reviewed tags on product shelves and made requested pricing changes.
- Updated signage to reflect current pricing and promote target merchandise.
Education and Training
High School Diploma: , Expected in 06/1996
Centaurus High School - Lafayette, CO
Centaurus High School - Lafayette, CO
- 3.8 GP
- Student Council Member
- French Club Member
- Thespian Troup Member
- Improve Group
- Yearbook Staff
: General Education, Expected in
Aims Community College - Greeley, CO
Aims Community College - Greeley, CO
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Resume Overview
School Attended
- Centaurus High School
- Aims Community College
Job Titles Held:
- Certified Trainer
- Server/Host Trainer
- Bartender/Server Trainer
- Produce Associate
Degrees
- High School Diploma
- Some College (No Degree)
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