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certified swing manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking and reliable Swing Manager with strong ability in getting task done fast and accurately. Offering precision, flexibility and reliability. Highly organized, proactive and punctual with team-oriented mentality. Swing Manager with talent for people management and over coming obstacles. Strong knowledge of people and communication. Communicative and team-oriented with proficiency in technology. Proven history of pushing to meet team, individual and management objectives. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Swing Manager with demonstrated command of crew and executing task. Multilingual and fluent in English and Spainish, offering solid comprehension of cultural diversity.

Skills
  • Team Management
  • Customer Service
  • Working Collaboratively
  • Computer Skills
  • Team Building
  • Basic Math
  • Work Ethic
  • Fluent in Spanish
  • Organizational Skills
  • Data Management
  • First Aid/CPR
  • People Skills
  • Critical Thinking
  • Problem Resolution
  • Microsoft Office
  • Training & Development
  • Active Listening
  • Relationship Building
  • Reliable and Trustworthy
  • Conflict Resolution
  • Friendly, Positive Attitude
Experience
04/2019 to Current
Certified Swing Manager Fedex Denver, CO,
  • Monitored employee performance in order to give guests positive and high-quality service at every visit.
  • Kept premises clean and neat by proactively monitoring all areas of operations.
  • Coached team employees on correct methods to complete cleaning and food safety tasks.
  • Achieved goals consistently by applying skills and drive to do every part of each job well.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Trained workers to close skill gaps and improve overall productivity.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared and led food service training programs to teach staff various tasks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
07/2018 to 02/2019
Crew Member Getgo Alliance, OH,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
  • Corrected unacceptable work or materials to prevent problems and keep operations on target.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Assisted customers with product, promotion, and policy information.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Processed payments and bagged items for customer check out.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
01/2018 to 05/2018
Crew Member Moe's Southwest Grill Warsaw, IN,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Drove team success by completing assigned task quickly and accurately.
  • Upheld high standards of productivity and quality in operations.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Assisted customers with product, promotion, and policy information.
  • Processed payments and bagged items for customer check out.
Education and Training
Expected in 12/2017 to to
GED:
Holt High School - Holt, AL
GPA:
Languages
Spanish:
Professional
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from crew member to Certified Swing Manager, in less than 12-months
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Led team to achieve result, earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • Holt High School

Job Titles Held:

  • Certified Swing Manager
  • Crew Member
  • Crew Member

Degrees

  • GED

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