Certified Swing Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Reliable Certified Swing Manager with a total of 13 years of experience and a personable, adaptable mentality. Excellent skills in problem-solving and conflict management with extensive operations knowledge and understanding of restaurant business needs. Ready to apply expertise and experience to challenging new role with long-term potential for growth and advancement. Hardworking Certified Swing Manager focused on delivering memorable guest experiences, maximizing team productivity and maintaining food safety, premises cleanliness and accuracy on money handling. Bringing 13 years' experience and strong desire to make a positive impact on team and business success. Enthusiastic swing manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of inventory and food safety and training in basic and advanced shift management. Motivated to learn, grow and excel in working in a fast paced restaurant.

  • Problem Solving
  • Delegating Assignments and Tasks
  • Relationship Building
  • Performance Improvements
  • POS Terminal Operation
  • Coaching and Mentoring
  • Conflict Resolution
  • Reliable and Responsible
  • Critical Thinking
  • Team Leadership
  • Collaboration and Teamwork
Work History
08/2020 to 04/2021 Certified Swing Manager Fedex | Miamisburg, OH,
  • Trained crew members on how to perform tasks correctly.
  • Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw 5 shifts each week with up to 20 employees per shift and as much as $1000 per hour in business.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent checks of line.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
10/2018 to 07/2020 Table Games Dealer Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians | Florence, OR,
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Stood behind gaming table to deal appropriate number of cards to each player, verifying all placed bets before starting game.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Opened and closed blackjack and Novelty game tables and cash floats by receiving, verifying and recording cash wages
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play
10/2015 to 05/2017 Customer Service Associate Butler Technical Group | Cincinnati, OH,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information regarding charge accounts and loyalty programs.
09/2014 to 06/2016 Server North American Breweries | Buffalo, NY,
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items and recorded order information.
Expected in 02/1997 GED | Georgia Adult Education, Atlanta, GA, GPA:


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Resume Overview

School Attended
  • Georgia Adult Education
Job Titles Held:
  • Certified Swing Manager
  • Table Games Dealer
  • Customer Service Associate
  • Server
  • GED

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