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certified swing manager resume example with 11 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Multi-talented Certified Swing Manager proficient in managing inventory, meeting customer needs and leading high-performance teams. Well-adapted to dynamic conditions in the restaurant industry and knowledgeable about all areas of operations. Bringing 11 years of related experience.

Skills
  • Quality controls
  • Food safety
  • Purchasing
  • Diverse beverage knowledge
  • Recruitment and hiring
  • Organizational skills
  • Critical thinking
  • Team management
  • Conflict resolution
  • Communication
  • Friendly, positive attitude
  • Customer service
  • Multitasking
  • Active listening
Education and Training
Fort Defiance High School Fort Defiance, VA Expected in 07/2016 GED : - GPA :
Experience
Fedex - Certified Swing Manager
Teterboro, NJ, 08/2017 - Current
  • Monitored employee performance in order to give guests positive and high-quality service at every visit.
  • Kept premises clean and neat by proactively monitoring all areas of operations.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Maintained control of shift operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Seminole Gaming - Deli Manager
Hollywood, FL, 08/2015 - 08/2017
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Checked building areas to verify working order and cleanliness.
Home Depot - Store Manager
Phoenix, AZ, 08/2013 - 08/2015
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
Lands' End - Assistant Store Manager
Garden City, NY, 08/2011 - 08/2013
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

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Resume Overview

School Attended

  • Fort Defiance High School

Job Titles Held:

  • Certified Swing Manager
  • Deli Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • GED

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